Charjaya Mays
Monroe,MI
Summary
Detail oriented administrative and operations professional with experience supporting multi-provider healthcare organizations in remote and high-volume environments. Skilled in scheduling coordination, insurance verification, account auditing, ticket-based customer support, and workflow management. Recognized for strong written communication, accuracy, and the ability to manage competing priorities independently. Currently pursuing an Associate of Applied Science in Health Administration.
Overview
1
1
Certification
Work History
Scheduler
LTC Provider Care
Bingham Farms
- Coordinate schedules for 3–5 providers across multiple skilled nursing facilities, supporting 20+ patient visits per day.
- Manage real-time scheduling adjustments and urgent changes to maintain provider productivity.
- Serve as primary liaison between providers and facility staff to confirm documentation requirements and compliance timelines.
- Track visit completion and assignments within EHR systems to ensure operational continuity.
- Maintain organized digital records in a fully remote work environment.
Patient Service Representative / Administrative Representative
Great Expressions Dental
Southfield, MI
- Managed high-volume customer service tickets using Zendesk to resolve billing and account inquiries.
- Created structured payment plans and processed patient refund requests with accuracy.
- Reviewed and triaged voicemail queues, converting inquiries into documented service tickets.
- Communicated with patients via email and phone to resolve discrepancies and concerns.
- Maintained detailed documentation within internal patient service systems.
Office Coordinator
LifeStance Health
Southfield, MI
- Supported administrative operations for a behavioral health practice serving 50+ providers.
- Managed centralized call routing, appointment coordination, and front-office workflow.
- Conducted patient account audits to ensure billing accuracy and proper documentation.
- Verified insurance eligibility and benefits prior to appointments to reduce claim issues.
- Maintained compliance with internal administrative and billing protocols.
Education
AAS - Health Administration
Oakland Community College
Southfield, MI05-2026
Skills
- Multi-Provider Calendar Management
- Scheduling & Logistics Coordination
- Account Auditing & Billing Support
- Ticket-Based Customer Support (Zendesk)
- High-Volume Email & Call Triage
- Workflow Coordination & Conflict Resolution
- Regulatory & Compliance Tracking
- Microsoft Office (Word, Excel, Outlook)
- Systems: AdvancedMD PointClickCare QuickMAR Yardi Zendesk
Certification
- Certified Nursing Assistant
- Basic Life Support - CPR/AED
- First Aid
Timeline
Scheduler
LTC Provider Care
Patient Service Representative / Administrative Representative
Great Expressions Dental
Office Coordinator
LifeStance Health
AAS - Health Administration
Oakland Community College