Charlee DeVoe
Tucson,AZ
Summary
Dynamic operations manager with a proven track record at VASA Fitness, skilled in staff management and conflict resolution. Successfully empowered teams to enhance performance and customer satisfaction. Expertise in employee training and cash handling, fostering a motivated and efficient workplace environment. Committed to achieving operational excellence and promoting workplace safety.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Red Robin
Idaho Falls
02.2023 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Health Unit Coordinator
Huntsman's Mental Health Institution
Idaho Falls, ID
08.2022 - 01.2024
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
Sales Represent
EOS Fitness
Bountiful, UT
06.2022 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Catering Coordinator
R&R BBQ
Provo, UT
07.2021 - 06.2022
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Assisted in recruitment efforts for open positions within the catering team, ensuring selection of highly skilled and motivated professionals.
- Streamlined catering operations by efficiently managing inventory and food ordering processes.
Operations Manager
VASA Fitness
Orem, UT
10.2018 - 06.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
Education
Bachelor - Food And Nutrition
University of Arizona
Tucson, ArizonaHigh School -
Westminster Senior High School
Westminster, MDSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Staff motivation
- Operations management
- Conflict resolution techniques
- Schedule management
Timeline
Shift Supervisor
Red Robin
02.2023 - 07.2024
Health Unit Coordinator
Huntsman's Mental Health Institution
08.2022 - 01.2024
Sales Represent
EOS Fitness
06.2022 - 08.2022
Catering Coordinator
R&R BBQ
07.2021 - 06.2022
Operations Manager
VASA Fitness
10.2018 - 06.2021
Bachelor - Food And Nutrition
University of Arizona
High School -
Westminster Senior High School