Charlee Harraway
Tacoma,WA
Summary
Security professional with experience in a pediatric hospital environment, skilled in maintaining a safe and controlled space for patients, families, and staff. Strong background in emergency response, surveillance, and Safety care, with a proven ability to assess risk and respond quickly. Reliable team player known for clear communication and effective de-escalation in high-pressure situations.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Customer Service Agent
Swissport
SeaTac, WA
05.2026 - Current
- Assisted passengers with check-in, boarding, ticketing, and baggage while following airline and TSA regulations.
- Resolved customer concerns with clear communication and problem-solving.
- Coordinated with staff to support smooth operations and passenger satisfaction.
- Upheld safety and service standards in all customer interactions.
- Contracted to Lufthansa
Customer Service Agent
Worldwide Flight Services
Seattle, WA
07.2025 - 05.2026
- Assisted passengers with check-in, boarding, ticketing, and baggage while following airline and TSA regulations.
- Resolved customer concerns with clear communication and problem-solving.
- Coordinated with staff to support smooth operations and passenger satisfaction.
- Upheld safety and service standards in all customer interactions.
- Contracted to Lufthansa & Aer Lingus
Security Officer
Seattle Children's
Seattle, WA
10.2023 - 07.2025
- Assisted families, patients, and staff with professionalism and calm under pressure.
- Monitored entrances and responded to emergencies with quick thinking and empathy.
- Filed incident reports, handled high-stress moments with care and clarity.
- Completed advanced training in Nonviolent Crisis Intervention and Autism care.
Cosmetologist
Madison Reed
Kirkland, WA
02.2021 - 06.2023
- Delivered personalized consultations and maintained strong repeat-client relationships.
- Consistently exceeded product sales goals.
- Created a relaxing, welcoming atmosphere for diverse clientele.
Education
License - Cosmetology
Gene Juarez Academy
Mountlake Terrace, WA01-2020
High School Diploma - undefined
Superior High School
Superior, MT01-2017
Skills
- Emergency Response
- De-escalation & Conflict Resolution
- Surveillance & Monitoring (CCTV)
- Access Control & Badge Systems
- Incident Reporting & Documentation
- Patient, Visitor & Staff Safety
- Communication & Team Collaboration
- Risk Assessment & Threat Identification
- HIPAA Awareness & Confidentiality
Certification
- MAST Permit (Mandatory Alcohol Server Training) – Washington State
Timeline
Customer Service Agent
Swissport
05.2026 - Current
Customer Service Agent
Worldwide Flight Services
07.2025 - 05.2026
Security Officer
Seattle Children's
10.2023 - 07.2025
Cosmetologist
Madison Reed
02.2021 - 06.2023
High School Diploma - undefined
Superior High School
License - Cosmetology
Gene Juarez Academy