Charlene Beale
Fountain,CO
Summary
Dynamic and results-oriented Sales and Marketing Professional with over a decade of experience in achieving and exceeding sales targets, nurturing client relationships, and driving business growth in competitive markets. Expert in deploying strategic marketing techniques and sales operations to boost profitability and customer engagement. Recognized for advanced problem-solving skills, adept use of digital marketing tools, and the ability to thrive in high-pressure environments. Demonstrated history of successful territory management, achieving significant revenue growth, and cultivating a network of long-lasting client relationships. Committed to leveraging technology and innovative sales strategies to meet modern business challenges while delivering top-tier customer experiences.
Overview
13
13
years of professional experience
Work History
Senior Sales Associate
LaZBoy Furniture Gallery
Colorado Springs, CO
01.2023 - Current
- Delivered excellent customer service experiences by maintaining an in-depth knowledge of features and benefits of existing and new product lines, ensuring customer satisfaction and loyalty.
- Addressed and resolved customer inquiries promptly, escalating complex issues as needed to maintain trust and service quality.
- Collaborated with store support teams to ensure operational excellence, consistently executing new systems and administrative procedures to streamline store operations.
- Utilized Microsoft Office suite to manage customer data and sales records, demonstrating basic proficiency in technology tools and software to support business needs.
- Leveraged store promotions, marketing initiatives, and grassroots programs to maximize sales opportunities and increase community engagement.
- Exceeded store and individual sales goals through effective application of La-Z-Boy’s selling process, enhancing store performance and surpassing annual operating benchmarks.
Territory Sales Representative
Champion Teamwear
Manhattan, KS
01.2022 - 01.2023
- Develops and executes strategic and tactical sales plans for assigned district to drive revenue growth
- Attends coaches' clinics, competitions, and other customer events to drive sales and support the brand
- Increased number of return customers through effective problem solving and conflict resolution
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule
- Identifies new products, trends, and sales techniques and shares this information with the other sales reps and managers
- Presented clients with estimates to quote pricing, outline terms and product details
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
Senior Territory Development Representative
NAVEX Global
Charlotte, NC
01.2020 - 11.2021
- Contacted prospective customers to uncover sales opportunities - resulting in over $8.4 million created in pipeline, leading to $551,000 new revenue for the company
- Exceeded quota through effective task prioritization and great work ethic resulting in over 86% of 366 meetings booked becoming SALs
- Acquired/generated qualified business leads by cold calling; engaging with and developing prospects to be closed by Sales team
- Utilized smart, targeted questions to speak knowledgeably with decision makers such as VPs, Directors and C-suite personnel
- Conducted territory development best practices with email, phone and chat using sales enablement tools to connect with new prospects and current customers.
Office Coordinator
Palmetto Endodontics
Columbia, SC
08.2019 - 01.2020
- Provided complete patient assessments and communicated with patients to understand medical histories
- Received incoming calls and messages and addressed or triaged phone requests
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Typed patient data into computer system using PBS while following privacy laws and maintaining a high level of accuracy
- Assisted endodontist in management of medical or dental emergencies.
District Sales Representative
Champion Teamwear
Manhattan, KS
08.2018 - 07.2019
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest
- Increased number of return customers through effective problem solving and conflict resolution
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close
- Provided accurate and detailed quotes for customers to maintain customer satisfaction
- Presented clients with estimates to quote pricing, outline terms and product details
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
Shift Manager
Starbucks Corporation
Seattle, WA
08.2015 - 07.2018
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines
- Managed deposits, handled change orders, counted tills, and sorted safe
- Oversaw daily company operations and employee performance throughout all shifts
- Monitored employee work habits and makes sure tasks are completed in a timely fashion
- Made sure daily production and/or sales goals are met
- Trained new employees in depth about the company as well as daily tasks expected
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Receptionist and Information Clerk
Cowlitz River Dental
Longview, WA
05.2014 - 09.2015
- Responsible for patient scheduling, billing and collections
- Prepared and processed all insurance claims, treatment plans, and predeterminations
- Contacted insurance companies regarding coverage and payment plans
- Performed clerical duties such as copying faxing filing emailing etc.
Sales Representative
Vector Marketing
Vancouver, WA
06.2011 - 09.2011
- Cold-called prospective customers to set up demonstrate products, explain product features, and solicit orders
- Consulted with clients after sales or contract signings to resolve problems and to provide ongoing support
- Provided customers with product samples and catalogs
- Identified prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
Education
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
Tempe, AZ05.2018
Skills
- SaaS
- Problem Solving
- Time Management
- Digital Marketing
- Email Marketing
- Salesforce
- Customer Service and Retention
- Leadership and Training
- Workday
- Microsoft Word
- Excel
- Outlook
- Telecommunication
- Employee Relations
Timeline
Senior Sales Associate
LaZBoy Furniture Gallery
01.2023 - Current
Territory Sales Representative
Champion Teamwear
01.2022 - 01.2023
Senior Territory Development Representative
NAVEX Global
01.2020 - 11.2021
Office Coordinator
Palmetto Endodontics
08.2019 - 01.2020
District Sales Representative
Champion Teamwear
08.2018 - 07.2019
Shift Manager
Starbucks Corporation
08.2015 - 07.2018
Receptionist and Information Clerk
Cowlitz River Dental
05.2014 - 09.2015
Sales Representative
Vector Marketing
06.2011 - 09.2011
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
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