Charlene Berry
Belleville,MI
Summary
Experienced account and collections professional with strengths in delinquency resolution, fraud investigation, and clear member communication. Skilled in handling sensitive financial issues, documenting details accurately, and using sound judgment to support recovery goals.
Overview
16
16
years of professional experience
Work History
Campus Operation Specialist
Universal Technical Institute
Canton, MI
03.2026 - Current
- Support financial aid coordination for cancellations, refunds, and aid adjustments.
- Processed student account transactions, ensuring accuracy in credits, charges, adjustments, and exceptions.
- Assist students with account questions, transcripts, diplomas, and related requests.
- Managed campus inventory of textbooks and supplies, conducting physical counts and resolving variances.
- Process accounts payable, invoices, aging reports, and campus expenditures accurately and timely
- Supported compliance with accounting standards and policies in collaboration with Campus Support Center.
Member Solutions Senior Specialist
Parkside Credit Union
Westland, MI
09.2022 - 02.2026
- Communicated with credit union members by phone, email, and branch appointments to arrange payments, gather new employment data, and update contact details.
- Maintained prudent delinquency ratios and facilitated effective recovery efforts for credit union.
- Verified, tracked, and filed currency transaction reports and suspicious activity reports in line with Bank Secrecy Act requirements.
- Applied sound judgment in collaboration with members, department managers, and law enforcement to identify and investigate suspicious and potentially fraudulent activities impacting credit union.
- Collected information from various sources to track fraud cases and file them with law enforcement.
- Collaborated with credit union leaders and attorneys to pursue lawsuits, obtain judgments, file small claims, and execute garnishments as part of legal collection processes.
- Prepared and submitted collateral insurance claims to ensure proper reimbursement for the credit union's assets. for credit union.
Default Prevention Specialist
MIAT College of Technology
Westland , MI
03.2019 - 09.2022
- Facilitated collections efforts for in-school and out-of-school debt recovery by engaging with students and providing necessary support.
- Conducted monthly payment reminder outreach via email, mail, and phone to ensure timely payments from students.
- Updated account notes with employer and contact information and sent monthly payment reminders by email, mail, and phone.
- Addressed student account status inquiries through email and phone.
- Established new online accounts to streamline payment processing for students.
- Supported invoice preparation and payment plan processing.
Senior Repossession Specialist
Credit Acceptance
Southfield, Michigan
01.2011 - 03.2019
- • Persuaded customers to make payments, contributing to reduction in vehicle repossessions. • Reviews payment history and repossession circumstances to support account assessment. • Checks all account notes for accurate details before providing information to retain vehicle. • Communicates updated, accurate account information to authorized third parties. • Reviews policy updates daily to stay current with ongoing changes. • Monitored calls and performance of new hires, enhancing understanding of policies and improving onboarding process. Handled escalated customer concerns to improve service quality. and complaints from customers. • Reviews customer documents to support contract updates and make requested changes to customer satisfaction.
- • Reviews customer documents to support contract updates and make requested changes to customer satisfaction.
- Coordinated with recovery agents and vendors on collateral location and pickup.
- Reviewed account notes, contracts, and title documents for repossession actions.
Education
High School Diploma -
Cooley High School
Detroit, MI06-1993
Skills
- Student account management
- Accounts payable processing
- Inventory reconciliation
- Delinquency collections
- Debt recovery
- Fraud analysis
Timeline
Campus Operation Specialist
Universal Technical Institute
03.2026 - Current
Member Solutions Senior Specialist
Parkside Credit Union
09.2022 - 02.2026
Default Prevention Specialist
MIAT College of Technology
03.2019 - 09.2022
Senior Repossession Specialist
Credit Acceptance
01.2011 - 03.2019
High School Diploma -
Cooley High School