Gabriel D. Rodriguez

• Payment Processor and Customer Service: Guiding Students and Parents to Financial Clarity with Expert Advice and Exceptional Service
• Disbursements: Streamlining Refunds, Grant Awards, and Student Check Disbursements
• Collections: Managing Student Payments and Accounts: From Collection to Graduation, Ensuring Financial Accuracy and Timely Funding
• Inventory Control: Inventory of Student Store Merchandise, ACH Transactions
• s, generate student invoices and past due notices.
• Other duties as assigned.

• Managed the Education department in areas of responsibility by developing and maintaining the budget; controlling departmental purchases and instructor scheduling; hiring and disciplining staff; supporting and promoting instructor development and training through coaching and mentoring; and communicating with staff and students on classroom issues and Standard Operating Procedures.
• Was responsible for the development and continued progress of our students by ensuring classes are supplied and courses staffed; partnering with course instructors to improve quality of education with presentation and technical expertise; reviewing new information and updates to stay current with the industry; communicating with other leaders and Admissions to ensure consistent application of rules and guidelines, communication, and delivery of a quality education; counseling students on problems or discipline issues and at times work with other departments to implement solutions.
• Ensured UTI is legitimate in our operations by following the compliance related responsibilities for this position in the supplemental document.
• Performed the obligations of a Campus Security Authority (CSA) including data collection and reporting under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.
• Established/maintained a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics.
• Recognizes and rewards employee contributions and achievements.
• Other duties as assigned.

• Supervised onboarding process for newly hired employees, including distribution of all paperwork.
• Provided employee relations training to management, covering engagement, documentation, and performance evaluation.
• Handled employee conflicts efficiently while following all company procedures.
• Completed reports and employment forms.
• Oversaw new employee onboarding procedures from initial training to skill development. Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
• Created and distributed instructional materials for group and one-on-one use.
• Offered students personalized educational, behavioral, and emotional support.
• Guided students in learning course content by referring to student class notes, assignments, and class resources.
• Devised special strategies for reinforcing material or skills based on needs, interests, and abilities of individual students.
• Instructed students on proper utilization of computers and class-related technology.
• Tutored students one-on-one to help progress through program.
• Responded to student and faculty issues regarding software systems and other instructional technology tool issues by e-mail, phone call or in person.

• Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Connected with clients and developed strategies to achieve sales and customer service goals.
• Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
• Recruited, hired, and trained crew members on application of projects, customer relations and customer service.

• Supervised and maintained gas turbine engines
• Changed and repaired engine parts
• Maintained to inspection level readiness
• Performed maintenance services to correct and prevent problems.
• Managed procedures for start-up, daily operations, and shutdowns.
• Interpreted gauges, charts and various testing devices related to boiler and chiller operation. Motivated and encouraged team members to communicate more openly and constructively with each other.
• Resolved interpersonal conflicts by listening, finding common ground, and building relationships.