Christopher Waverla
Boca Raton
Summary
Detail-oriented professional with experience supporting senior-level staff through effective project management and process coordination. Streamlined administrative processes to enhance accuracy and efficiency, contributing to organizational goals. Committed to delivering exceptional customer service and skilled in Microsoft Office Suite.
Overview
7
7
years of professional experience
Work History
Call Center Specialist
Florida Atlantic University
Boca Raton
08.2022 - Current
- Review student accounts to address concerns with students and other interested parties.
- Prepare the daily reconciliation report for student refunds.
- Communicate with other departments within the university, when necessary, to resolve issues pertaining to student accounts.
- Prepare detailed fee invoices for students seeking tuition reimbursement from third party sponsors.
- Serve as the lead for student fee petitions.
- Assist with the billing and application of payments for Florida Prepaid and third-party contracts (i.e., the VA and Vocational Rehabilitation).
- Assist with training new employees in the department’s procedures.
- Coordinate the department’s notification schedule for upcoming deadlines.
Audio Visual Specialist
Florida Atlantic University
Boca Raton
09.2018 - 03.2022
- Maintained and repaired audio-visual equipment.
- Maintained and repaired audio-visual equipment to ensure optimal performance for events.
- Operated three-camera system to capture high-quality recordings for on-demand viewing.
- Performed daily opening and closing activities.
- Serviced and repaired office equipment to ensure operational efficiency.
- Registered patrons for upcoming presentations.
- Processed payments for patron registrations.
- Coordinated with university departments to plan and execute large scale events seamlessly.
Education
BS - Public Management
Florida Atlantic University
Boca Raton, FLBS - Political Science
Florida State University
Tallahassee, FLSkills
- Customer Service
- Process management
- Student account management
- Data reconciliation
- Microsoft Office Suite
- Project Management
- Event coordination
- Department communication
- Attention to detail
Timeline
Call Center Specialist
Florida Atlantic University
08.2022 - Current
Audio Visual Specialist
Florida Atlantic University
09.2018 - 03.2022
BS - Public Management
Florida Atlantic University
BS - Political Science
Florida State University