Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria L. Marin

Spring

Summary

Experienced with managing high call volumes and addressing customer concerns effectively. Utilizes excellent communication and conflict resolution skills to ensure customer satisfaction. Strong understanding of CRM software and call center protocols.

Overview

33
33
years of professional experience

Work History

Call Center Specialist

Alorica
01.2021 - Current
  • Assisted customers by answering questions and responding to inquiries.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Receptionist

Made ya Smile
01.2013 - 01.2014

Receptionist

Tex-Dent Inc.
01.2012 - 01.2013

Specialty Desk Holder

GMS Dental
01.2002 - 01.2009

Call Center Specialist

Alorica
01.1992 - 01.1996

Education

High School Diploma -

Klein Oak HS
Spring, TX

Skills

  • Customer Service
  • Numbers
  • Personality
  • Bilingual
  • Customer service
  • Problem-solving skills
  • Call center customer service
  • Resolving issues
  • Inbound phone calls
  • Verbal and written communication
  • Customer communications
  • Call handling
  • Script adherence

Languages

Spanish
Native or Bilingual

Timeline

Call Center Specialist

Alorica
01.2021 - Current

Receptionist

Made ya Smile
01.2013 - 01.2014

Receptionist

Tex-Dent Inc.
01.2012 - 01.2013

Specialty Desk Holder

GMS Dental
01.2002 - 01.2009

Call Center Specialist

Alorica
01.1992 - 01.1996

High School Diploma -

Klein Oak HS

Similar Profiles

CREATE PROFILE