Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlene Enriquez

Sells,AZ

Summary

Dynamic Executive Assistant with extensive experience at Tohono O'odham Nation, adept at managing executive calendars and optimizing travel arrangements. Proven track record in maintaining confidentiality and enhancing operational efficiency. Strong problem solver with exceptional customer service skills, ensuring seamless communication and support for high-level executives.

Driven and resourceful administrative professional with 26+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

2026
2026
years of professional experience

Work History

Executive Assistant

Tohono O'odham Nation
07.2006 - Current
  • Managed calendars and scheduling for executives, prioritizing appointments and meetings.
  • Coordinated travel arrangements, ensuring compliance with company policies and budgetary guidelines.
  • Maintained filing systems, improving document retrieval efficiency through organization and categorization.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
  • Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Updated and maintained confidential databases and records.
  • Screened personal and business calls and directed to appropriate party.

Judicial Clerk

Tohono O'odham Nation
06.2002 - 07.2006
  • Assisted in court proceedings by preparing documents and managing evidence files.
  • Reviewed and organized case files to ensure accuracy and compliance with court procedures.
  • Managed sensitive information with discretion, upholding confidentiality requirements and protecting the integrity of the judicial process.
  • Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
  • Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
  • Maintained calendars for [Number]-person team by updating and entering court dates and meetings.
  • Used internal templates to prepare subpoenas and client correspondence.

Judicial Secretary

Tohono O'odham Nation
09.1999 - 06.2002
  • Oversaw preparation of case files ensuring completeness and compliance with legal standards.
  • Reduced errors in legal documents by meticulously proofreading drafts before submission or filing.
  • Streamlined judicial processes by organizing and maintaining case files and legal documents.
  • Coordinated court proceedings efficiently by preparing necessary documentation and communicating effectively with all involved parties.
  • Increased efficiency in case processing by maintaining an organized system for tracking progress of multiple ongoing cases simultaneously.
  • Maintained strict confidentiality in handling sensitive information related to cases and litigants.
  • Expedited communication between parties with timely preparation and distribution of correspondence.f
  • Organized files for court proceedings.
  • Screened telephone calls and forwarded to appropriate departments.
  • Answered and directed calls using multi-line switchboard.
  • Assisted with preparation of trial materials and documents.

Switchboard Operator

Tohono O'odham Nation
1999 - 09.1999
  • Operated multi-line switchboard to efficiently manage incoming calls and direct them to appropriate departments.
  • Ensured prompt response to inquiries, maintaining professionalism while handling high call volumes.
  • Coordinated communication between various office personnel, facilitating information flow and collaboration.
  • Maintained accurate records of calls received and routed, enhancing operational efficiency for the organization.
  • Connected callers with appropriate professional, department, or business.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Announced important information and emergency notifications over PA system.
  • Answered calls on 2nd ring and engaged customers with friendly, professional demeanor.
  • Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
  • Documented messages and forwarded to correct individual.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Received incoming calls and paged individuals and departments over PA system.

Education

High School Diploma -

North High School
Phoenix, AZ
06-1989

Skills

  • Executive support
  • Administrative support
  • Office management
  • Strong problem solver
  • Customer Service-oriented
  • Customer service
  • Information confidentiality
  • Professional and mature
  • Phone etiquette
  • Reliable and responsible
  • Honest and dependable

Timeline

Executive Assistant

Tohono O'odham Nation
07.2006 - Current

Judicial Clerk

Tohono O'odham Nation
06.2002 - 07.2006

Judicial Secretary

Tohono O'odham Nation
09.1999 - 06.2002

Switchboard Operator

Tohono O'odham Nation
1999 - 09.1999

High School Diploma -

North High School

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Charlene Enriquez