Charlene Felton
Merrilville,IN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CERTIFIED MEDICATION AIDE
Ignite Medical
03.2019 - Current
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Monitored medication storage area to maintain medication security and control.
- Counted and recorded medication inventory routinely to maintain medication security and control.
REGISTRATION REPRESENTATIVE
Franciscan Health Crown Point
04.2022 - 09.2022
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
CERTIFIED NURSING ASSISTANT
Symphony Of Crown Point
04.2017 - 03.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
GUEST SERVICE REPRESENTATIVE
Majestic Star Casino
04.2009 - 10.2017
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Education
No Degree - Certified Medical Assistant
Jeremi College
Munster, IN08.2025
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Lew Wallace High School
Gary, IN06.1989
Skills
- Vital signs monitoring
- HIPAA compliance
- Patient care
- Medication administration
- Medical terminology
- Team collaboration
- Treatment setup
- Vital signs documentation
- Specimens collection and processing
- Electronic health record
- Sterilization techniques
- Triage assessment
- Infection control
Certification
- CMA - Certified Medical Assistant (M9B6A4S4)
- CMA - Certified Medication Aide (1900071)
- CNA - Certified Nurse Assistant (1505271)
Timeline
REGISTRATION REPRESENTATIVE
Franciscan Health Crown Point
04.2022 - 09.2022
CERTIFIED MEDICATION AIDE
Ignite Medical
03.2019 - Current
CERTIFIED NURSING ASSISTANT
Symphony Of Crown Point
04.2017 - 03.2019
GUEST SERVICE REPRESENTATIVE
Majestic Star Casino
04.2009 - 10.2017
No Degree - Certified Medical Assistant
Jeremi College
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Lew Wallace High School
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