Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
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Charlene Gentry

Baltimore,MD

Summary

Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping ,Excellent communicator with proficient critical thinking skills.Highly-motivated employee with desire to take on new challenges.

Dedicated and compassionate Residential Counselor with 15+years of experience in the mental health field.

Overview

3
3
years of professional experience

Work History

FC Associate

Amazon
Sparrows Point, MD
01.2021 - Current
  • Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
  • Stocked shelves with merchandise while adhering to inventory control procedures.
  • Processed returns according to company policies and procedures.
  • Demonstrated strong problem solving skills when dealing with difficult situations.

Residential Counselor

Sheppard Pratt Hospital
Towson, MD
2006 - 07.2022
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Enforced rules and regulations for smooth and orderly operation of residential programs.
  • Communicated with other staff to resolve problems with individual residents.
  • Provided information on resident progress and development of case plans.
  • Made regular rounds to keep residents and areas safe and secure.
  • Assisted with crisis intervention services when needed.
  • Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.

Education

High School Diploma -

Northern Senior High School
Baltimore, MD
06.2000

Associate of Science -

The Community College of Baltimore County
Catonsville, MD

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Staff Scheduling
  • Recordkeeping strength
  • Safety processes and procedures
  • Teamwork and Collaboration
  • Active Listening
  • Cultural Awareness
  • Good Telephone Etiquette
  • Teambuilding

Timeline

FC Associate

Amazon
01.2021 - Current

Residential Counselor

Sheppard Pratt Hospital
2006 - 07.2022

High School Diploma -

Northern Senior High School

Associate of Science -

The Community College of Baltimore County

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Charlene Gentry