Charlene Glenn
Philadelphia,PA
Summary
Certified Laboratory Animal Technician with a strong background in the research field, seeking to leverage customer service skills in a new role. Experienced in providing high-quality care for laboratory animals, ensuring their well-being and maintaining a clean and safe environment. Eager to apply attention to detail, problem-solving abilities, and strong communication skills to deliver exceptional service and support to customers in a customer service-focused position. Committed to continuous learning and professional growth, excited to contribute expertise and customer satisfaction in a new challenge.
Overview
21
21
years of professional experience
Work History
Animal Care Technician
MERCK
05.2023 - Current
- Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restrained animals safely during exams and procedures.
- Assisted veterinarians with surgeries and treatments, ensuring proper care for animals in need.
- Ensured proper nutrition for various species by preparing specialized diets and feeding schedules.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Provided compassionate care to animals by giving attention, grooming, and socialization opportunities.
- Played a pivotal role in the successful recovery of numerous animals through diligent monitoring, immediate intervention when needed, and coordinated efforts with veterinary staff.
- Promoted a positive work environment among team members through open communication channels and consistent feedback sessions.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Animal Care Technician
University Of Pennsylvania
04.2017 - 05.2023
- Daily husbandry practices, good up keep with sanitation of rooms
- Monitoring of animal wellness
- Stepping in place of Lead Technicians in TRC 7 and TRL whenever necessary
- Assisting in running TRC 7 and TRL animal facility and office, including:
- Answering all phone calls
- Daily POLARIS responsibilities
- Checking and responding to emails
- Filing ULAR forms
- Assisting PI and staff when needed
- Assisting Vet Techs
- Familiar with Microsoft Office
- Traveling between 2 facilities, TRL/TRC 7
- LAT certification in January 2006
- ALAT certification in December 2004
- Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
Animal Caretaker ll
Drexel University
12.2003 - 04.2017
- Daily husbandry practices, good up keep with sanitation of rooms
- Daily recording of room temperature and humidity, monitoring of animal wellness
- Taking census of animals, receiving new arrivals, ordering food and any supplies needed
- 2007-2008 assisted in running Drexel Main Campus animal facility and office, including:
- Answering all phone calls
- Ordering office supplies
- Organizing office space
- Checking inventory
- Responding to emails
- Filing order forms
- Assisting PI and staff when needed
- Assisting lab manager
- Familiar with Microsoft Office
- Keeping track of census
Education
Medical Billing and Coding Certification -
Drexel University
Philadelphia, PA12.2014
General Studies -
Penn State University
Media, PA05.2002
Skills
- Customer service and assistance
- Safety protocols and procedures
- Kind customer engagement
- Client Communication
- Company Procedure Adherence
- Information Collection and Recording
- Problem-Solving
- Honest and Dependable
- Time Management
- Multitasking
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Effective Communication
- Data Entry
References
Available upon request
Timeline
Animal Care Technician
MERCK
05.2023 - Current
Animal Care Technician
University Of Pennsylvania
04.2017 - 05.2023
Animal Caretaker ll
Drexel University
12.2003 - 04.2017
General Studies -
Penn State University
Medical Billing and Coding Certification -
Drexel University
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