Charlene Gornee
Ruby Tuesday's
Lancaster,PA
2
years of professional experience
Server delivering fast, accurate table service in high-volume dining rooms. Handles 7–10 tables per shift, POS order entry, food-and-beverage delivery, and guest upselling while keeping tables ready and guest waits short. Supports smoother shifts by coordinating with kitchen staff, restocking stations, and helping train new servers on menu and service standards.
Work History
Server
1 Year 8 Months- Delivered exceptional customer service in fast-paced dining environment.
- Processed food and beverage orders efficiently using Point of Sale system to streamline service.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Executed side work tasks and contributed to multiple restaurant functions.
- Upsold appetizers ,drink suggestions
- Maintained cleanliness and readiness of 12 table tops, enhancing customer dining experience.
- Managed food and beverage orders efficiently using Point of Sale system.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on menu items and service protocols.
- Upsold menu specials and craft beers to increase guest satisfaction.
- Participated in team meetings to improve service operations and communication.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted guests and provided menus.
Server
9 Months- Greeted customers within 2 minutes.
- Took food and beverage orders.
- Recommended drink pairings to enhance appetizer experience.
- Delivered food and drinks promptly, ensuring guest satisfaction.
- Maintained six table tops or more.
- Ensured cleanliness and organization of tables and dining areas to create a welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely food preparation.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Created a memorable experience until next visit
Education
Skills
Point of sale
Customer service
Multiline phone systems
Order processing
Guest relations
Cash handling
Phone etiquette
Shift coordination
Menu knowledge
Upselling techniques
Table service
Opening and closing duties
Alcohol service certification
Timeline
Server
Iron Hill brewing company
01.2025 - 10.2025Read More
Server
Ruby Tuesday's
04.2024 - 12.2025Read More
McCaskey High School
Read More