Charlene Hart
Port Charlotte
Summary
Dynamic Notary Signing Agent with proven expertise at Hart Mobile Notary Services, excelling in document preparation and quality control. Recognized for enhancing customer satisfaction through effective communication and meticulous attention to detail. Adept at managing complex transactions while maintaining compliance with regulations, ensuring seamless operations and client trust.
Overview
46
46
years of professional experience
Work History
Notary Signing Agent
Hart Mobile Notary Services
Port Charlotte
03.2022 - Current
- Created and signed depositions and affidavits used in courts of law.
- Reviewed loan documents for completeness and compliance with state and federal regulations.
- Scanned and emailed documents promptly after completion of signings.
- Loan Closings Mortgage
- Wills, POA’s
- Scheduled appointments with in-house or outside mobile notary to accommodate signing with clients.
- Prepared and checked loan packages to ensure accuracy of all required signatures.
- Conducted detailed quality control checks on every document before returning them back to employers or lenders.
- Maintained confidentiality regarding sensitive information related to each transaction.
- Attended continuing education classes related to Notary Signing Agent duties.
- Organized files in an efficient manner using computer filing systems.
- Followed up with customers post-signing process if additional information was needed from them.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Documented transactions in notary journal to maintained permanent records.
- Asked signers about validity of information contained in documents.
- Responded quickly and professionally to customer inquiries via phone or email.
- Verified client identity through government-issued identification cards.
- Assisted organizational efforts by filing, entering data and answering phones.
- Handled incoming calls and directed callers to appropriate department or employee.
- Ensured that all necessary forms were signed in the presence of a Notary Public.
- Traveled to various locations throughout the state as needed for mobile signings.
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
- Maintained accurate records of all notarial acts performed including date, time, location, type of document and parties involved.
- Performed notarizations for loan documents, affidavits, and other legal documents.
- Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
- Educated customers on the importance of proper signing procedures and protocol.
- Delivered completed loan packages within specified deadlines set by employers or lenders.
- Verified identification of signee by looking through identification documents, licenses and passports.
- Checked for signs of coercion in either party or fraud and refused to notarize suspect transaction.
- Reviewed loan documents for completeness prior to signing.
- Adhered to applicable state laws governing notaries public.
- Created and maintained records of notarized items in paper and electronic forms.
Shop Owner
Mitchell’s Automotive
Orlando
09.1979 - 05.2010
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Directed and managed employees to consistently meet performance targets.
- Facilitated efficient communication between store employees and management.
- Handled customer inquiries, complaints, and returns professionally.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Conducted test drives before and after repair services.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Set pricing structures according to market analytics and emerging trends.
- Trained employees according to specifics of role and company values.
- Provided excellent customer service to ensure customer satisfaction.
- Analyzed financial statements to identify areas of improvement for cost savings.
- Created and implemented successful business plans for store management, expansion and updates.
- Reviewed work orders and discussed with mechanics
- Maintained inventory levels by ordering stock as needed.
- Developed and implemented marketing strategies to increase sales.
- Trained, recruited, and selected shop employees.
- Ensured compliance with safety regulations and store policies.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Established policies regarding pricing, promotions, refunds, returns.
- Maintained inventory and approved contracts to ensure availability of products for customers.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Estimated costs of vehicle repair.
- Inspected merchandise before stocking it on shelves or selling it online.
- Analyzed sales data to identify opportunities for growth.
- Managed employee schedules and assigned tasks and responsibilities to employees.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
Director
Safe Neighborhood Council
Orlando
03.2000 - 03.2010
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
- Prepared presentations for board meetings summarizing key developments within the company.
- Ensured compliance with all relevant regulations, policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated with regulatory bodies to ensure compliance with laws and standards.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Lemon Law Arbitrator
State of Florida Department of Corrections
Orlando
01.1994 - 12.1998
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Oak Ridge High
Orlando, FL06-1971
Automotive Service Management - Automotive
Mid-Fla Tech
Orlando, FLAutomotive
Goodyear Tire & Rubber Co
Atlanta, GASkills
- Document preparation
- Quality control
- Customer service
- File organization
- Appointment scheduling
- Problem solving
- Time management
- Effective communication
- Attention to detail
Timeline
Notary Signing Agent
Hart Mobile Notary Services
03.2022 - Current
Director
Safe Neighborhood Council
03.2000 - 03.2010
Lemon Law Arbitrator
State of Florida Department of Corrections
01.1994 - 12.1998
Shop Owner
Mitchell’s Automotive
09.1979 - 05.2010
High School Diploma -
Oak Ridge High
Automotive Service Management - Automotive
Mid-Fla Tech
Automotive
Goodyear Tire & Rubber Co