Summary
Overview
Work History
Education
Skills
Timeline
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Charlene Hope

Augusta ,GA

Summary

Dynamic professional with experience at Amazon, excelling in shipping and receiving while ensuring quality control. Proven ability to enhance team performance as a Shift Leader at McDonald's, utilizing strong communication and product inspection skills. Committed to maintaining safety standards and improving operational efficiency in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Packer Associate

Amazon
12.2023 - 01.2025
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Assisted with quality and production process improvements to support new packaging initiatives.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Inspected products before packaging to prevent shipping defective and damaged goods to customers.
  • Packed, weighed and shipped items per customer specifications.

Cashier

Walmart
06.2015 - 11.2023
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.

Caregiver

1st Personal Care Home
04.2013 - 05.2015
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Shift Leader Manager

McDonald's
05.2008 - 03.2013
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained and mentored new employees to maximize team performance.
  • Tracked receipts, employee hours, and inventory movements.

Education

T.W.Josey High School
1701 15 Street
05.2008

Skills

  • Shipping and receiving
  • Warehouse safety
  • Maintaining equipment
  • Box assembly
  • Product inspection
  • Product packing
  • Restaurant equipment maintenance

Timeline

Packer Associate

Amazon
12.2023 - 01.2025

Cashier

Walmart
06.2015 - 11.2023

Caregiver

1st Personal Care Home
04.2013 - 05.2015

Shift Leader Manager

McDonald's
05.2008 - 03.2013

T.W.Josey High School

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Charlene Hope