Charlene Keough
Tewksbury,MA
Summary
Results-driven professional with extensive experience in senior living, human resource and operations management. Skilled in budgeting, team leadership, and developing training programs. Committed to enhancing service excellence and ensuring long-term organizational sustainability while driving performance improvements.
Overview
2027
2027
years of professional experience
Work History
Executive Director
LCB Senior Living
Reading, MA
2022 - 07.2026
- Directed strategic initiatives to enhance resident services and operational efficiency.
- Collaborated with senior leadership to develop and implement organizational policies and procedures.
- Fostered partnerships with local organizations to enrich community engagement programs.
- Mentored department heads to drive performance improvements across all service areas.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Implemented staff training programs focused on service excellence and compliance standards.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
Business Office Director
Maplewood Senior Living
Weston, MA
03.2021 - 05.2022
- Developed and implemented efficient workflows to enhance service delivery and resident satisfaction.
- Facilitated staff training programs, promoting professional development and operational excellence.
- Completed bi-weekly payroll for 120 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Collaborated with interdisciplinary teams to enhance communication and streamline processes across departments.
- Provided guidance and support to employees during challenging situations or periods of change within the company.
- Oversaw financial operations such as accounts receivable, accounts payable and payroll.
- Oversaw all aspects of human resources, including hiring, onboarding, and employee evaluations.
- Maintained accurate records regarding payroll processing, benefits administration, and other HR-related tasks as needed.
- Oversaw daily operations, ensuring compliance with regulatory standards and best practices.
- Updated reports, managed accounts, and generated reports for company database.
Business Office Director
Artis Senior Living
Reading, MA
2017 - 03.2021
- Collaborated with interdisciplinary teams to enhance communication and streamline processes across departments.
- Facilitated training sessions for employees, ensuring they had the necessary skills to excel in their roles within the organization.
- Oversaw financial operations such as accounts receivable, accounts payable and payroll.
- Oversaw all aspects of human resources, including hiring, onboarding, and employee evaluations.
- Hired, trained, and motivated well-qualified staff.
- Maintained accurate records regarding payroll processing, benefits administration, and other HR-related tasks as needed.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 70 employees.
Campus Human Resource Manager
Genesis HealthCare
Lowell, MA
03.2012 - 03.2017
- Collaborated with leadership to identify training needs and improve employee performance metrics.
- Monitored compliance with regulatory standards in staffing practices, ensuring quality care delivery across services.
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Enhanced team productivity with regular performance evaluations and targeted training programs.
- Fostered collaborative work environment, leading to increased employee satisfaction and reduced turnover rates.
- Recruited and oversaw personnel to achieve performance and quality targets.
Human Resource/ Customer Service Manager
Star Market
Allston, MA
1995 - 02.2012
- Led customer service team to enhance customer satisfaction and loyalty.
Education
High School Diploma -
Pope John XXIII
Everett, MANo Degree - Mechanical Engineering
University of Massachusetts, Lowell
Lowell, MASkills
- Senior Living management
- Human Resources management
- Operations management
- Budgeting and financial management
- Staff management
- Leadership development
- Compliance and regulations
- Team leadership, training, and development
Timeline
Business Office Director
Maplewood Senior Living
03.2021 - 05.2022
Campus Human Resource Manager
Genesis HealthCare
03.2012 - 03.2017
Executive Director
LCB Senior Living
2022 - 07.2026
Business Office Director
Artis Senior Living
2017 - 03.2021
Human Resource/ Customer Service Manager
Star Market
1995 - 02.2012
High School Diploma -
Pope John XXIII
No Degree - Mechanical Engineering
University of Massachusetts, Lowell