Charlene Long
Southport,NC
Summary
Detail-oriented healthcare expert with over 8 years in patient care and administrative roles. Skilled in managing electronic health records and ensuring HIPAA compliance. Focused on enhancing patient satisfaction through strong communication and attentive listening.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Patient Care Technician
Dosher Memorial Hospital
Southport, North Carolina
07.2017 - Current
- Documented patient information in electronic health records, ensuring accuracy for effective care.
- Coordinated admissions, discharges, and transfers to enhance patient management and flow.
- Monitored and reported abnormalities in patient conditions to RN, supporting timely interventions.
- Monitored vital signs and assisted patients in preparation for examinations.
- Ensured compliance with HIPAA protocols to protect patient privacy.
- Delivered direct care to patients, collaborating closely with healthcare team members.
Patient Access Associate
Dosher Memorial Hospital
Southport, North Carolina
04.2022 - 10.2022
- Improved patient experience by delivering exceptional customer service in hospital environment.
- Registered patients by verifying demographics and insurance information accurately.
- Managed accurate data entry using electronic health record systems.
- Responded to patient inquiries promptly, fostering trust in services offered.
- Ensured compliance with HIPAA regulations during handling of patient information.
- Secured required signatures for privacy agreements and treatment consents.
- Resolved registration issues to enhance process efficiency and patient satisfaction.
- Promptly answered calls and routed them to relevant personnel.
Education
Certificate - Administrative Medical Assistant
Cape Fear Community College
Wilmington, North Carolina, NCCertificate - Nursing Assistant
Brunswick Community College
Supply, NCAssociate of Science - Business Computer Programming
Brunswick Community College
Supply, NCSkills
- EHR management
- Compliance with HIPAA
- Fundamental nursing care
- Healthcare knowledge
- Data accuracy
- CPR certified
- Effective listening
- Patient service excellence
- Time management techniques
- Detail-oriented approach
Certification
Nurse Aide 1 393495
Timeline
Patient Access Associate
Dosher Memorial Hospital
04.2022 - 10.2022
Patient Care Technician
Dosher Memorial Hospital
07.2017 - Current
Certificate - Administrative Medical Assistant
Cape Fear Community College
Certificate - Nursing Assistant
Brunswick Community College
Associate of Science - Business Computer Programming
Brunswick Community College