Charlene Marais

Provide administrative and classroom support to teachers across a variety of grade levels as a district substitute.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Supervise students during lunch and recess periods, ensuring a safe and orderly environment.

Relocated to the United States after my spouse's corporate transfer and paused employment during permanent residency processing.

Provided high-level administrative and executive support, enabling effective decision-making through accurate reporting, coordination, and business analysis.

• Managed executive calendars, meetings, communications, and confidential administrative tasks.
• Screened incoming calls, prepared meeting minutes, and followed up on key action items to ensure timely execution.
• Coordinated and executed team-building initiatives, corporate events, and internal functions.
• Compiled and distributed daily, weekly, and monthly management reports to support operational oversight.
• Developed professional presentations and provided marketing analytics and business insights to lenders and the Executive Committee.
• Supported executive decision-making through accurate reporting, data analysis, and efficient administrative coordination.
• Recognized for strong organizational skills, attention to detail, discretion, and the ability to manage competing priorities in a fast-paced environment.

Delivered high-level executive and administrative support to the CEO and CTO, ensuring efficient management of both business operations and personal affairs in a fast-paced environment.

• Managed complex executive calendars, meetings, and domestic/international travel arrangements.
• Coordinated personal administration and property management for seven properties, liaising with tenants, contractors, and service providers to ensure smooth operations.
• Streamlined executive operations by managing confidential correspondence, screening calls, and handling personal errands, enhancing overall organizational effectiveness.
• Supervised office support staff and oversaw office administration, including supplies, facilities, and weekly procurement.
• Managed customer support requests through the CRM system, ensuring timely logging and response to web inquiries.
• Planned and executed company events and team-building initiatives, fostering employee engagement and strengthening team dynamics.
• Maintained the company website (WordPress) and managed social media platforms to ensure an up-to-date online presence.

Managed office operations and provided executive support to Sales Director, facilitating seamless daily business functions and coordinating travel, events, marketing activities, and partner administration.

• Oversaw office operations, managing reception, switchboard, facilities, security, courier services, office supplies, and vendor relationships to ensure efficient workplace functionality.
• Managed office administration, including petty cash, invoicing, purchase orders, filing systems, financial spreadsheets, and ERP transactions.
• Coordinated domestic and international travel arrangements for executives and regional teams.
• Planned and delivered internal staff functions, customer events, partner events, and training sessions, including budgeting, logistics, and post-event reporting.
• Supported sales and channel partner operations by administering partner registrations, incentive programs, Webex bookings, and partner portal training.
• Produced executive presentations, edited the internal company newsletter, and managed marketing inventory.
• Delivered confidential executive support, including calendar management, personal administration, and oversight of private property leases and service providers.

Managed office operations, finance administration, payroll, and executive support in a fast-paced environment, ensuring efficient business operations and exceptional client service.

• Oversaw daily office operations, managing reception, switchboard, client relations, office supplies, website maintenance, and basic IT support to ensure seamless workflow.
• Managed accounts administration, including invoicing, creditor payments, supplier invoices, banking, reconciliations, VAT/PAYE submissions, petty cash, and monthly financial reporting.
• Provided confidential executive support, managing calendars, travel arrangements, correspondence, personal finances, medical aid claims, and other administrative matters.
• Administered payroll and HR functions, processing employment contracts, salaries and wages, leave management, employee records, disciplinary documentation, and IRP5/IT3 submissions to maintain compliance and support workforce management.
• Coordinated company functions and maintained accurate operational records, contributing to the smooth running of both business and executive activities.
• Recognized for strong organizational skills, attention to detail, discretion, and the ability to manage multiple priorities while supporting management, employees, and clients

Provided professional front-line support while managing reception operations and assisting with daily administrative functions.

• Managed the switchboard and acted as the first point of contact for clients, visitors, and suppliers.
• Delivered professional client service by welcoming guests, handling inquiries, and directing communications efficiently.
• Supported general office administration, including document handling, filing, and day-to-day administrative tasks.
• Maintained an organized and welcoming reception area while ensuring smooth front-office operations.
• Recognized for strong communication skills, reliability, and a professional approach to client and internal support.