Charlene Marble
Spring
Summary
Experienced healthcare administration professional with strong attention to detail seeking a Patient Access Representative role. Proficient in medical terminology and EHR management, with a proven track record of effectively coordinating patient appointments and streamlining office workflows. Demonstrated ability to maintain confidentiality and facilitate efficient communication within medical settings. Dedicated to providing high-quality administrative support to enhance patient care and contribute to the seamless operation of healthcare facilities.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Medella Urgent Care
10.2022 - Current
- Ensure confidentiality and security of patient information in adherence to HIPAA regulations
- Assist patients with check-in procedures and facilitate effective communication with medical staff
- Process patient payments and manage accurate transaction records
- Verify insurance eligibility, manage patient demographics, and maintain electronic medical records
Medical Records Bookmarker
Maximus
06.2021 - 03.2024
Medical Scheduler
Texas Regional Urology
08.2020 - 09.2022
- Coordinated patient appointment rescheduling and upheld HIPAA standards to ensure privacy and confidentiality
- Streamlined the patient chart filing system, enhancing staff efficiency in data retrieval
- Handled scheduling logistics and confirmed insurance eligibility, optimizing office workflows and minimizing billing discrepancies
Education
Associate of Applied Science - Medical Insurance Billing and Coding
Ultimate Medical Academy
Clearwater, FL07.2025
Skills
- Insurance Verification
- Multi-Line Telephone Systems
- Phone and Email Etiquette
- Deductible Collection
- Registration Processing
- Medical History Documentation
- EMR
- Call Screening
- Multitasking and Organization
- Insurance Company Knowledgeable
- Problem-Solving
- Customer Service
- Registration and Admissions
- Registration Management
Timeline
Patient Access Representative
Medella Urgent Care
10.2022 - Current
Medical Records Bookmarker
Maximus
06.2021 - 03.2024
Medical Scheduler
Texas Regional Urology
08.2020 - 09.2022
Associate of Applied Science - Medical Insurance Billing and Coding
Ultimate Medical Academy
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