Charlene McLaurin
529 Fox Run Trail, Pearl,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Walmart
Pearl, MS
12.2021 - Current
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with customers.
Patient Care Assistant
Oxford Health
Jackson, MS
01.2016 - 03.2020
- Supervised medication, personal hygiene and other activities of daily living.
- Developed strong and trusting bond with patients to facilitate smooth, quality care.
- Maintained clean and well-organized environment for client happiness and safety.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Customer Service Representative
Express Cash Advance
Jackson, MS
05.2012 - 01.2016
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Cashier
Walmart
Pearl, MS
05.2011 - 05.2012
- Counted and balanced cashier drawers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education
Associate of Applied Science - Accounting
Hinds Community College
Pearl, MS05.2011
Associate of Applied Science - Child Development
Hinds Community College
Pearl, MSSkills
- Multitasking
- Customer Service
- Problem Solving Skills
- Customer Support
- Computer Skills
- Verbal Communication
- Detail Oriented
- Critical Thinking
Timeline
Customer Service Associate
Walmart
12.2021 - Current
Patient Care Assistant
Oxford Health
01.2016 - 03.2020
Customer Service Representative
Express Cash Advance
05.2012 - 01.2016
Customer Service Cashier
Walmart
05.2011 - 05.2012
Associate of Applied Science - Accounting
Hinds Community College
Associate of Applied Science - Child Development
Hinds Community College