Charlene nazareno
Summary
Quick learner & Versatile Team Member. Consistently adapts to new roles, mastering responsibilities in Reception, Medical Records and Admissions with high efficiency. Positive & Professional Attitude, Approaches every role with enthusiasm and professionalism, fostering a welcoming and productive work environment.
Overview
2
2
years of professional experience
Work History
Receptionist
Generation Healthcare
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Medical Records Assistant
Generation Healthcare
06.2023 - Current
- Audited files for completion and accuracy.
- Documented patient condition and treatment, coding medical claims for hospital and nursing facilities.
- Collaborated with healthcare providers to ensure timely completion of required documentation for accurate billing purposes.
- Improved patient data accuracy by diligently reviewing and updating electronic medical records.
- Posted medical records promptly upon accurate assembly and analysis.
- Responded promptly to authorized requests for access to medical records, upholding legal compliance and customer satisfaction standards.
Admission Assistant
Generation Healthcare
06.2023 - Current
- Answered case manager call, called prospects and handled initial email contacts for patients.
- Assisted Patients with admissions packet and served as point of contact throughout admissions process.
Admission Assistant
Generation Healthcare
01.2023 - 06.2023
- Answered phones, called prospects and handled initial email contacts for patients.
- Assisted patients with admissions packet and served as point of contact throughout admissions process.
Medical Records Assistant
Rockport
01.2023 - 06.2023
- Audited files for completion and accuracy.
- Documented patient condition and treatment, coding medical claims for hospital and nursing facilities.
- Collaborated with healthcare providers to ensure timely completion of required documentation for accurate billing purposes.
- Improved patient data accuracy by diligently reviewing and updating electronic medical records.
- Filed records for timely retrieval.
Staffing Coordinator
Rockport
01.2023 - 06.2023
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- scheduling clinicals employee.
Receptionist
Rockport
01.2023 - 06.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
No Degree -
Gordon College
Philippines05-2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- strong Organization skills
- Confidentiality
- Problem Solving
Timeline
Receptionist
Generation Healthcare
06.2023 - Current
Medical Records Assistant
Generation Healthcare
06.2023 - Current
Admission Assistant
Generation Healthcare
06.2023 - Current
Admission Assistant
Generation Healthcare
01.2023 - 06.2023
Medical Records Assistant
Rockport
01.2023 - 06.2023
Staffing Coordinator
Rockport
01.2023 - 06.2023
Receptionist
Rockport
01.2023 - 06.2023
No Degree -
Gordon College
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