Charlene Orsborne
Customer Service
Milford,MA
Summary
Obtaining a position that allows me to utilize my skills and experience to support employer’s operational goals.
Overview
36
36
years of professional experience
Work History
FRONT DESK/RECEPTIONIST
LINDA Drennen, DMD FAMILY DENTISTRY
05.2021
- Answer Phones; Greet patients (scan; file; record keeping)
CO-OWNER/CONSULTANT
ANSWERS4BUSINESS
05.2011 - Current
- Reporting & BI Consulting, inventory control, metrics, operational audits, training, Sales & Source tracking, logistics management
TALENT MANAGER
MILTON’S DISTRIBUTING/GORDON LOGISTICS
01.2018 - 01.2019
- Recruitment and onboarding of administrative, Management and C-level staff. Trained Predictive Index Analyst
CORPORATE TRAINER
MILTON’S DISTRIBUTING/GORDON LOGISTICS
01.2015 - 01.2018
- Improved staff skills, developed KPIs, customer service and interdepartmental communication on at both MA and NJ facilities; Developed Crystal reports for actionable KPIs and process assessments
CONSULTANT
MILTON’S DISTRIBUTING/GORDON LOGISTICS
01.2013 - 01.2015
- Analysis and improvement of warehouse efficiency. Created WMS system manual. Developed training modules for skills enhancement and new employee onboarding
LOGISTICS MANAGER
FULFILLMENT PLUS
01.2007 - 04.2011
- Warehouse operations, setting procedures, meeting KPIs, hiring and training, set schedules. Achieved bank audited inventory accuracy of over 99%
SYSTEM ADMINISTRATOR
FULFILLMENT PLUS
01.2001 - 01.2007
- Maintained, upgraded and supported client’s software; resolved problems quickly and responded to help requests after hours.
OFFICE MANAGER
MIDDLESEX INTERNAL MEDICINE
09.1990 - 05.2000
- Managed all administrative and operational functions associated with group medical practice with offices in Marlboro and Framingham ensuring efficient operation, inventory control, personnel management, patient relations, medical billing, and patient flow. Introduced appointment and MD scheduling
Education
Associate Degree - ECE
Quinsigamond Community College
Worcester, MASkills
Crystal Reports; MS Office Suite; Great Plains Accounting; Savant WMS; Sharepoint; TMS; Scheduling; Eaglesoft; Proprietary Software Development
Training; Customer Service; Change Management; Process Streamlining
AWARDS & ACCOMPLISHMENTS
White house invitation to participate in panel regarding childcare in America; Trained with Jean Illsley Clarke, M.A., CFLE - affirmation and self-esteem; President Nation Family Day Care Association; Grant writing-over two million per annum
Additional Information
Current employment: Centerpoint Driving Academy. Accounts Receiveable 2923 to present
Timeline
FRONT DESK/RECEPTIONIST
LINDA Drennen, DMD FAMILY DENTISTRY
05.2021
TALENT MANAGER
MILTON’S DISTRIBUTING/GORDON LOGISTICS
01.2018 - 01.2019
CORPORATE TRAINER
MILTON’S DISTRIBUTING/GORDON LOGISTICS
01.2015 - 01.2018
CONSULTANT
MILTON’S DISTRIBUTING/GORDON LOGISTICS
01.2013 - 01.2015
CO-OWNER/CONSULTANT
ANSWERS4BUSINESS
05.2011 - Current
LOGISTICS MANAGER
FULFILLMENT PLUS
01.2007 - 04.2011
SYSTEM ADMINISTRATOR
FULFILLMENT PLUS
01.2001 - 01.2007
OFFICE MANAGER
MIDDLESEX INTERNAL MEDICINE
09.1990 - 05.2000
Associate Degree - ECE
Quinsigamond Community College