Charlene Prokosch
Lindstrom,MN
Summary
Accomplished Senior Inside Sales Representative at Hexagon Manufacturing Intelligence, adept in customer relationship building and pipeline management. Excelled in exceeding sales goals by 103% in 2024, showcasing strong negotiation and sales team leadership. Proven track record in enhancing customer service and driving continuous growth across multiple sectors.
Overview
29
29
years of professional experience
Work History
Senior Inside Sales Representative/ISR
Hexagon Manufacturing Intelligence
Forest Lake, MN
04.2016 - Current
- Building relationships with current RADAN/WORKPLAN customers, managing annual support and maintenance renewals. Obtaining 103% of my 2024 Overall SMA renewal goal.
- Finding and closing recovery sales opportunities, including a total of 41 in 2024.
- Sell additional products and services based on customer needs.
- Created detailed documentation on brand-specific operational methods.
- Process orders for the three sales territories and 500+ customers I support.
- Implemented strategies for continuous growth.
- Tested and trained CPQ, 1SFDC, and HCP for coworkers.
Teller Manager
Lake Area Bank
East Metro, MN
01.2007 - 08.2015
- Coordinated teller operations across eight East Metro Lake Area Bank branches.
- Designed objective job descriptions and performance plans for Tellers and Teller Supervisors.
- Developed detailed monthly analyses of teller performance metrics including errors, outages and referrals.
- Conducted recruitment for Teller Supervisor roles and supported hiring of Tellers.
- Monitored and ensured compliance in handling disciplinary activities for teller teams.
- Complete quarterly audits as part of the ICCM (Internal Compliance and Controls Management) in all branch locations, deposit operations, bookkeeping, loan operations, human resources, and Lake Area Mortgage.
- Guided initiatives of Lake Area Bank Recognition Task Force to ensure project success.
- Supplied crucial recommendations to enhance the effectiveness of annual operational plans.
Unclaimed Property Escheatment Analyst
US Bank Corporate Trust
Saint Paul, MN
10.2003 - 05.2006
- Executed thorough reviews and manual handling of non-compliant Corporate Trust accounts to complete escheatment.
- Monitored compliance with unclaimed property requirements in all 50 states under SEC mandates.
- Oversaw reversion and escheatment processes for pay-as-you-go loans within Bondmaster Database.
- Executed development and maintenance of intricate timelines for semi-annual reporting cycles.
Service Manager II
Wells Fargo Bank, N.A.
Stillwater, MN
05.2002 - 10.2003
- Manage teller services to ensure prompt and efficient transaction processing.
- Monitored compliance with audit regulations and procedural guidelines.
- Research and reconcile teller and vault discrepancies.
- Led development, training, and coaching of high-performing sales and service team.
- Integrated new hires into the team by conducting policy, procedure, and sales technique training.
- Effective staff salary administration and reward compensation.
- Scheduled staff efficiently to optimize resources and meet sales goals.
Combined Operations Specialist /Assistant Branch Manager
TCF National Bank
Saint Paul, MN
03.1996 - 05.2002
- Reconcile and balance account general ledgers for up to ten branches.
- Monitor currency ordering and selling with the FRB for all metro branches.
- Offered expert consultation on financial planning and problem-solving.
- Recruited new employees and provided comprehensive training.
- Plan and execute promotions in a highly competitive retail banking environment.
- Monitor the budget, including compensation, expense control, and fee allotment.
Education
High School Diploma -
Notre Dame De La Baie Academy
Green Bay, WI06-1993
Skills
- Customer relationship building
- Pipeline management
- Performance analysis
- Effective negotiation
- Territory management
- Cross-selling strategies
- Customer service management
- Sales team leadership
Timeline
Senior Inside Sales Representative/ISR
Hexagon Manufacturing Intelligence
04.2016 - Current
Teller Manager
Lake Area Bank
01.2007 - 08.2015
Unclaimed Property Escheatment Analyst
US Bank Corporate Trust
10.2003 - 05.2006
Service Manager II
Wells Fargo Bank, N.A.
05.2002 - 10.2003
Combined Operations Specialist /Assistant Branch Manager
TCF National Bank
03.1996 - 05.2002
High School Diploma -
Notre Dame De La Baie Academy
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