Charlene Rathjen
Reno
Summary
Dynamic customer service professional with proven expertise excelling in cash handling and customer satisfaction. Committed to fostering loyalty through exceptional service and effective team collaboration, consistently meeting service goals and improving customer experiences. Utilizes effective communication to ensure customer satisfaction, resolve issues promptly and maintaining accuracy and efficiency in fast-paced environment.
Overview
24
24
years of professional experience
Work History
Customer Service Cashier
Hallmark Gold Crown
10.2023 - 09.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring consistency in daily reconciliations.
- Assisted customers with product inquiries, providing exceptional service and support.
- Implemented streamlined checkout processes, reducing wait times for customers.
- Collaborated with team members to optimize store inventory management practices.
- Met customer service goals and exceeded customer expectations.
Customer Service Executive
Les Schwab
08.2000 - 07.2021
- Resolved customer inquiries and complaints through effective communication and problem-solving strategies.
- Provided exceptional service by actively listening and addressing customer needs in a timely manner.
- Trained new team members on service protocols and company standards to ensure consistent performance.
- Led initiatives focused on improving team performance and achieving company service goals consistently.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
GED -
Lodi Union High
Lodi, CASkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling expertise
- Guest services
- Cash management
- Customer focus
- Inventory management
- Account management
- Time management
- Attention to detail
- Multitasking and organization
- Cultural awareness
Timeline
Customer Service Cashier
Hallmark Gold Crown
10.2023 - 09.2024
Customer Service Executive
Les Schwab
08.2000 - 07.2021
GED -
Lodi Union High
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