CHARLENE SIEKEI
Plano,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative - Independent Contractor
Arise Virtual Solutions
08.2022 - Current
- First point of contact for customers who have questions regarding the services offered by the clients I work with.
- Day-to-day job entails answering inbound phone calls, addressing customers’ questions and needs about products and services offered, customer education on new benefits and payments processing.
Sales Executive
Carol Mandi Media - True Love Magazine
10.2018 - 06.2019
- Generated leads and sales through selling of advertising space and sponsorships for True Love Magazine and events
- Maintained active relationship with current customer base while successfully growing existing accounts through various innovative advertising opportunities
- Conduct executive board presentations, customer needs assessment, and proposal development.
Business Development Executive
Standout Ventures Events Ltd
10.2017 - 09.2018
- Developed leads and approached potential clients for event sponsorships, exhibition spaces and delegate attendance tickets to maximize profits and revenue
- Events included; Building and Construction Expo, CEOs Awards, Company of the Year Awards, Real Estate and Land Expo, Mining and Oil Expo, among others
- Managed, sustained and developed existing customer relationships
- Events planning, setup, and execution.
Sales Account Executive
Radio Africa Group LTD
02.2013 - 09.2017
- Utilized a targeted and organized sales approach assisted by CRM to generate high efficiency resulting in increased revenue generation
- Managed, coordinated and conducted media sales to maximize company’s corporate market revenue and increase client portfolio
- Maintained active relationship with current customer base and successfully grew existing accounts through various innovative advertising opportunities.
Sales Account Executive
Sanyu Fm Radio
07.2011 - 10.2012
- Media and advertising space sales, with the aim of maximizing sales revenues for the company
- Maintained and developed new and existing advertising customer base.
Education
Bachelor of Arts (BA) - Mass Communication
Makerere University
Kampala,Uganda01.2009
Skills
- Exceptional sales, marketing and business development skills
- Excellent oral and written communication and presentation skills
- Exemplary interpersonal skills and capable of working with team under minimum to no supervision
- Ability to prioritize and manage schedules as well as meet deadlines
- Call Center Operations
- Resolving Customer Issues
- Sales Expertise
- Closing Sales
Certification
Customer Service Certification - Arise Virtual Solutions
CSR Certification - Working Solutions
Marketing Professional Program for Radio Sales Certificate
Media and Account Management Certification – ISA
Selling Smarter Certification – The Bigger Picture
Languages
Swahili
Professional Working
English
Full Professional
Timeline
Customer Service Representative - Independent Contractor
Arise Virtual Solutions
08.2022 - Current
Sales Executive
Carol Mandi Media - True Love Magazine
10.2018 - 06.2019
Business Development Executive
Standout Ventures Events Ltd
10.2017 - 09.2018
Sales Account Executive
Radio Africa Group LTD
02.2013 - 09.2017
Sales Account Executive
Sanyu Fm Radio
07.2011 - 10.2012
Bachelor of Arts (BA) - Mass Communication
Makerere University
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