Charlene Smith
Pleasanton,CA
Summary
Motivated and professional individual with excellent communication and interpersonal skills. Experience working in fast-paced customer service related fields. Efficient and resilient with creative drive to execute administrative duties with excellence.
Overview
13
13
years of professional experience
Work History
Educator
Town & Country Resources
Palo Alto, CA
07.2019 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Developed comprehensive curriculum based activities to over 100 culturally diverse children and families.
- Monitored student progress and adjusted instruction to meet individual needs.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Assisted in medical emergencies and mandate reporting investigations.
Clinic Adminstrator
Real Options Obria
San Jose, CA
06.2018 - 01.2019
- Managed front office daily operations and patient responsibilities. Trained and supervised volunteers.
- Screened and transferred incoming calls using multi-line phone system. Transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Communication liaison between patients, health care providers and local agencies. Collected, validated, and distributed information to proper departments.
- Monitored office activities, maintained customer communications. Tracked records, deliveries and distributed to proper departments.
Behavioral Specialist
San Benito County Of Education
Hollister, CA
11.2010 - 05.2018
- Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
- Counseled and facilitated therapeutic groups in accordance with patient's recovery plan objectives and needs.
- Conducted and interacted with clients in both individual and group counseling settings.
- Provided individualized care and treatment consistent with age and developmental needs of each patient.
Education
Bachelor of Arts - Human Communications
Cal State Monterey Bay
Seaside, CA05.2005
Skills
- Friendly & Attentive Customer Service
- Team Focused
- Enthusiastic Learner
- Verbal & Written Skills
- Detail oriented
- Organizational Skills
- Cultural Competency
- Crisis Management
Timeline
Educator
Town & Country Resources
07.2019 - Current
Clinic Adminstrator
Real Options Obria
06.2018 - 01.2019
Behavioral Specialist
San Benito County Of Education
11.2010 - 05.2018
Bachelor of Arts - Human Communications
Cal State Monterey Bay