Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlene Smith

Pleasanton,CA

Summary

Motivated and professional individual with excellent communication and interpersonal skills. Experience working in fast-paced customer service related fields. Efficient and resilient with creative drive to execute administrative duties with excellence.

Overview

13
13
years of professional experience

Work History

Educator

Town & Country Resources
07.2019 - Current
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Developed comprehensive curriculum based activities to over 100 culturally diverse children and families.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Utilized innovative teaching strategies to effectively engage students in learning.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Assisted in medical emergencies and mandate reporting investigations.

Clinic Adminstrator

Real Options Obria
06.2018 - 01.2019
  • Managed front office daily operations and patient responsibilities. Trained and supervised volunteers.
  • Screened and transferred incoming calls using multi-line phone system. Transmitted information and documents to internal personnel.
  • Maintained personnel records and updated internal databases to support document management.
  • Communication liaison between patients, health care providers and local agencies. Collected, validated, and distributed information to proper departments.
  • Monitored office activities, maintained customer communications. Tracked records, deliveries and distributed to proper departments.

Behavioral Specialist

San Benito County Of Education
11.2010 - 05.2018
  • Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
  • Counseled and facilitated therapeutic groups in accordance with patient's recovery plan objectives and needs.
  • Conducted and interacted with clients in both individual and group counseling settings.
  • Provided individualized care and treatment consistent with age and developmental needs of each patient.

Education

Bachelor of Arts - Human Communications

Cal State Monterey Bay
Seaside, CA
05.2005

Skills

  • Friendly & Attentive Customer Service
  • Team Focused
  • Enthusiastic Learner
  • Verbal & Written Skills
  • Detail oriented
  • Organizational Skills
  • Cultural Competency
  • Crisis Management

Timeline

Educator

Town & Country Resources
07.2019 - Current

Clinic Adminstrator

Real Options Obria
06.2018 - 01.2019

Behavioral Specialist

San Benito County Of Education
11.2010 - 05.2018

Bachelor of Arts - Human Communications

Cal State Monterey Bay

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Charlene Smith