Charlene Stewart
Knoxville,Tn
Summary
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook with a strong ability to manage sensitive information. Demonstrates exceptional writing and communication skills. Experienced in fostering team collaboration and motivating colleagues to achieve shared objectives.
Overview
13
13
years of professional experience
Work History
Residential Unit Clerk
RHA Health Services
11.2024 - Current
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Obtained and organized medical records for office visits and scheduled labs.
- Charted vital signs and added telemetry strips to charts.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled and coordinated appointments for diverse client needs, ensuring efficient use of resources.
- Managed calendar systems to optimize scheduling processes and reduce conflicts.
- Communicated effectively with clients and staff to confirm appointments and address inquiries.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Independent Support Coordinator
Community Network Services
01.2022 - 11.2024
- Coordinated support services for individuals with disabilities, ensuring tailored care plans were effectively implemented.
- Facilitated communication between clients, families, and service providers to enhance support outcomes.
- Conducted regular home visits to monitor client safety and provide ongoing support as needed.
- Advocated for clients' rights and access to necessary services within the community framework.
- Evaluated the effectiveness of existing supports in meeting clients'' goals through regular reviews and adjustments as needed.
- Provided crisis intervention when necessary, coordinating appropriate resources to address urgent client needs.
- Maintained accurate and up-to-date documentation on client progress, ensuring compliance with regulatory requirements.
- Ensured client confidentiality and privacy were maintained at all times, adhering to strict ethical standards and legal requirements.
Residential Home Manager
Autism Breakthrough Of Knoxville
01.2021 - 01.2022
- Mentored and coached staff to improve performance and interactions with residents.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Offered learning opportunities to help residents develop important life skills.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Coordinated various recreational activities, promoting social interaction among residents and improving their overall wellbeing.
- Resolved conflicts efficiently among staff or residents, maintaining a positive atmosphere within the facility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Program Manager
Support Solution Of The Mid South
01.2018 - 12.2021
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed each resident''s unique needs and goals.
- Led crisis intervention initiatives, effectively addressing challenging situations to ensure resident safety and well-being.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Implemented quality assurance measures for the residential program to ensure high standards of care and service delivery were consistently met.
- Developed strong relationships with residents'' families through consistent communication, involvement in care planning, and addressing concerns promptly.
- Reduced staff turnover by fostering a positive work environment, providing training opportunities, and offering regular feedback to team members.
- Managed documentation requirements efficiently by maintaining accurate records on resident progress notes case files treatment plans.
- Improved resident satisfaction by implementing person-centered care plans and individualized support strategies.
House Manager
RHA Health Services
04.2013 - 01.2018
- Oversaw daily operations to ensure safe and supportive environments for residents.
- Trained and mentored staff on best practices in resident care and safety protocols.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Assisted residents with daily hygiene and living tasks.
- Improved household safety, conducting regular safety drills and updating emergency preparedness plans.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Offered learning opportunities to help residents develop important life skills.
- Coordinated various recreational activities, promoting social interaction among residents and improving their overall wellbeing.
- Boosted resident retention rates by consistently delivering exceptional care tailored to individual needs.
Education
High School Diploma - General
South Shore Community Academy
Chicago, Illinois05.2002
Skills
- Data entry
- Office coordination
- Problem-solving
- Staff leadership
- Critical thinking
- Calendar and appointment management
- Documentation and record keeping
- Organization and time management
- Heartsaver first aid CPR AED (first aid CPR AED)
Timeline
Residential Unit Clerk
RHA Health Services
11.2024 - Current
Independent Support Coordinator
Community Network Services
01.2022 - 11.2024
Residential Home Manager
Autism Breakthrough Of Knoxville
01.2021 - 01.2022
Program Manager
Support Solution Of The Mid South
01.2018 - 12.2021
House Manager
RHA Health Services
04.2013 - 01.2018
High School Diploma - General
South Shore Community Academy