Canecia Snow
Marietta,GA
Summary
A results-driven professional with over 8 years of experience in customer service and management. Adept at problem-solving, fostering team growth, and delivering exceptional client experiences. Seeking a challenging role where I can leverage my analytical, leadership, and communication skills to drive organizational success.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
RHA Health Services
07.2024 - Current
- Administer medications following individualized care plans, ensuring client safety and compliance
- Provide personal care assistance, including bathing, grooming, and daily living activities
- Prepare nutritious meals and maintain a clean, comfortable home environment
- Support clients with mobility needs, enhancing their independence and well-being.
Customer Service Manager
Lula Mae’s Organix, Remote
06.2021 - 03.2024
- Spearhead customer satisfaction initiatives, resolving 95% of issues on the first contact
- Manage pricing strategies, inventory tracking, and order fulfillment with a 99% accuracy rate
- Mentor team members, resulting in a 20% improvement in productivity and morale
- Streamline exchange and return processes, reducing loss rates while enhancing client loyalty.
Assistant Manager
QuikTrip
11.2018 - 07.2021
- Supervised daily store operations, consistently achieving performance benchmarks
- Conducted inventory audits, maintaining 98% stock accuracy and reducing shrinkage
- Trained and onboarded new team members, improving compliance and service quality
- Delivered top-tier customer service, leading to increased repeat business and positive reviews.
Cashier
Schnucks Markets, Inc
04.2016 - 10.2018
- Provided prompt, courteous service to customers, processing transactions efficiently
- Balanced cash drawers with 100% accuracy across all shifts
- Maintained front-end displays to promote products and create a welcoming atmosphere.
Education
High School Diploma - undefined
Ritenour High School
05.2016
Skills
- Customer Service
- Technical Proficiency
- Communication
- Leadership
- Time management
Timeline
Direct Support Professional
RHA Health Services
07.2024 - Current
Customer Service Manager
Lula Mae’s Organix, Remote
06.2021 - 03.2024
Assistant Manager
QuikTrip
11.2018 - 07.2021
Cashier
Schnucks Markets, Inc
04.2016 - 10.2018
High School Diploma - undefined
Ritenour High School
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