Open To Work
Charlene Tate
SOUTHAVEN,MS
Work Preference
Summary
Customer-oriented Store Manager experienced in retail operations and sales team leadership. Achieved sustained revenue growth and enhanced team efficiency through strategic planning and effective training methods. Focused on driving customer loyalty and exceeding performance goals.
Overview
1
1
Language
2
2
years of post-secondary education
38
38
years of professional experience
Work History
Store Manager
Walgreens
SOUTHAVEN, Ms
04.2009 - Current
- Managed daily operations of store, ensuring product availability and customer satisfaction.
- Oversaw inventory management, including stock replenishment and loss prevention strategies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained and supervised staff, fostering teamwork and efficient workflows.
- Developed schedules for staff to optimize coverage during peak hours and events.
- Delegated work to staff, setting priorities and goals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints promptly, ensuring a positive shopping experience at the pharmacy chain.
- Recruited new employees through targeted outreach and interviews.
- Maintained accurate records of employee performance reviews.
- Ensured compliance with safety regulations and company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
Rhoda cosmetics
Montreal, PQ
09.1988 - 03.2001
- Assisted in managing daily operations of a cosmetics retail environment.
- Coordinated staff schedules to ensure optimal coverage and customer service.
- Trained new employees on product knowledge and customer interaction skills.
- Oversaw inventory management and restocking of cosmetic products on shelves.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed promotional displays to enhance product visibility and appeal.
- Collaborated with marketing team on in-store events and promotions.
- Monitored sales trends to identify opportunities for product placement improvements.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
Education
Esettics - Estetitics
Academic Edith Seri
Montreal, PQ 09.1996 - 12.1996
Bachelor of Early Childhood Care And Education -
Vanier Collep
Montreal, PQ 09.1990 - 06.1992
Wager High School
Montreal, PQSkills
- Inventory management
- Sales analysis
- Visual display management
- Staff scheduling
- Employee training
- Customer service
Languages
French
Native/ Bilingual
Timeline
Store Manager
Walgreens
04.2009 - Current
Esettics - Estetitics
Academic Edith Seri
09.1996 - 12.1996
Bachelor of Early Childhood Care And Education -
Vanier Collep
09.1990 - 06.1992
Assistant Manager
Rhoda cosmetics
09.1988 - 03.2001
Wager High School