Charlene Tompkins
Warrensville Heights
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Signature Health
Beachwood, OH
10.2024 - Current
- Collaborated with other departments to resolve any registration or scheduling issues that arose. Supported training of new patient service representatives by sharing knowledge and experience. Scheduled appointments for patients based on provider availability and patient preferences. Ensured compliance with facility policies regarding patient registration and data entry accuracy.
Patient Care Coordinator
MVPT Physical Therapy
Penfield, NY
07.2024 - 10.2024
- Assisted patients with financial and insurance inquiries, ensuring that they received the services they needed. Established and maintained positive relationships with patients, families and other healthcare professionals. Documented patient records in an accurate and timely manner, in accordance with organizational policies and procedures. Maintained accurate patient records and documentation, ensuring compliance with healthcare regulations and contributing to quality care. Fostered a welcoming environment for patients and families, promoting trust and open communication in the care process.
Warehouse Associate
Amazon
North Randall, OH
11.2018 - 07.2024
- Efficiently scan and load packages, ensuring timely dispatch with zero delays. Cross-trained in all departments, enhancing operational flexibility and team support. Collaborated across teams during peak times, maintaining workflow efficiency. Adapted to dynamic work environments, contributing to seamless operations. Ensured no packages left behind, maintaining a 100% on-time shipment record.
Housekeeper/inspector/front Desk Representative
Marriott Cleveland
05.2009 - 10.2018
- Managed front desk, ensuring prompt response to inquiries, enhancing guest satisfaction. Created welcoming environment at front desk, boosting customer experience. Replaced linens and towels, maintaining room standards and ensuring guest comfort. Assisted housekeeping team, improving collaboration and operational efficiency.
Education
Associate of Science - Health Care Administration
Bryant Stratton College Solon
Solon, OH06.2024
Skills
- Multitasking
- Time Management
- Problem Solving
- Customer Service
- Data Entry
- Telehealth support
- Insurance verifying
- Appointment scheduling
- Patient intake
- Payment collection
- Medical terminology
Certification
BLS Training-10/24
CPI Training-10/24
Timeline
Patient Service Representative
Signature Health
10.2024 - Current
Patient Care Coordinator
MVPT Physical Therapy
07.2024 - 10.2024
Warehouse Associate
Amazon
11.2018 - 07.2024
Housekeeper/inspector/front Desk Representative
Marriott Cleveland
05.2009 - 10.2018
Associate of Science - Health Care Administration
Bryant Stratton College Solon