Charlene Wing
Springville
Summary
Concessions Manager experienced in managing successful operations and executing daily tasks including cooking, cleaning, recordkeeping, and financial oversight. Delivered effective team leadership and training through motivational approaches while demonstrating strong work ethic, adaptability, and interpersonal skills. Embraced new challenges and excelled in self-directed roles, swiftly mastering new skills.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Concessions Manager
Delaware North Sportservice
Orchard Park
06.2023 - Current
- Managed daily operations of concessions at major sporting events.
- Implemented efficient workflows to enhance service speed during peak hours.
- Trained and supervised staff on food safety and customer service standards.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Coordinated inventory management and supply orders for various events.
- Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
- Established standards for quality control, portion size, presentation, and taste of menu items.
- Trained new employees on proper sanitation practices, product knowledge, customer service techniques.
Shift Manager
Indus Hospitality
Springville
12.2019 - 05.2023
- Supervised daily operations to ensure efficient service and staff performance.
- Trained new employees in customer service standards and operational procedures.
- Coordinated shift schedules to optimize staffing levels and maintain service quality.
Education
Springville Griffith Institute
Springville, NYSkills
- Inventory management
- Food safety
- Quality control
- Cash handling
- Staff training
- Customer service
- Complaint resolution
- Attention to detail
- Problem solving
- Effective communication
Languages
English
Professional
Certification
- CNA
Affiliations
- I like to garden and spend time outdoors camping!
Timeline
Concessions Manager
Delaware North Sportservice
06.2023 - Current
Shift Manager
Indus Hospitality
12.2019 - 05.2023
Springville Griffith Institute