Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Charleni Ortiz

Paterson,NJ

Summary

With a proven track record at Ace Hardware Stores, I excel in delivering superior customer service and resolving issues with professionalism. My expertise in developing training programs significantly enhanced customer satisfaction. Skilled in both IT customer support and fostering positive interactions, I bring a blend of technical acumen and friendly service to every customer encounter.

Overview

8
years of professional experience
1
Certification

Work History

Ace Hardware Stores

Customer Service
03.2021 - Current

Job overview

  • Developed employee training programs, leading to improved customer service scores.
  • Resolved customer service issues with timely and professional resolutions.
  • Increased client retention through proactive communication and excellent customer service.
  • Provided attentive customer service, addressing guest concerns promptly and professionally.
  • Delivered exceptional customer service, resolving issues promptly and professionally.
  • Provided exceptional customer service, addressing visitor inquiries promptly and professionally.
  • Provided excellent customer service, resolving concerns promptly and professionally.

Beauty Supply Store

Customer Service
01.2017 - 05.2019

Job overview

Education

Passaic County Community College
Paterson, NJ

Associate Of Applied Science from Surgical Technologist

University Overview

Graduation date 06/2025

BSL/CPR

Certified Bilingual Spanish/English

Jhon F Kennedy
Totowa, NJ

High School Diploma from Education
06.2019

University Overview

Honor roll certified

Skills

  • Customer service and support
  • IT customer service
  • Superior customer service
  • Friendly customer service

Certification

Bilingual

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service
Ace Hardware Stores
03.2021 - Current
Customer Service
Beauty Supply Store
01.2017 - 05.2019
Passaic County Community College
Associate Of Applied Science from Surgical Technologist
Jhon F Kennedy
High School Diploma from Education
Charleni Ortiz