With a proven track record at Ace Hardware Stores, I excel in delivering superior customer service and resolving issues with professionalism. My expertise in developing training programs significantly enhanced customer satisfaction. Skilled in both IT customer support and fostering positive interactions, I bring a blend of technical acumen and friendly service to every customer encounter.
Hi, I’m
Charleni Ortiz
Paterson,NJ
Summary
Overview
8
years of professional experience
1
Certification
Work History
Ace Hardware Stores
Customer Service
03.2021 - Current
Job overview
- Developed employee training programs, leading to improved customer service scores.
- Resolved customer service issues with timely and professional resolutions.
- Increased client retention through proactive communication and excellent customer service.
- Provided attentive customer service, addressing guest concerns promptly and professionally.
- Delivered exceptional customer service, resolving issues promptly and professionally.
- Provided exceptional customer service, addressing visitor inquiries promptly and professionally.
- Provided excellent customer service, resolving concerns promptly and professionally.
Beauty Supply Store
Customer Service
01.2017 - 05.2019
Job overview
Education
Passaic County Community CollegePaterson, NJ
Associate Of Applied Science from Surgical Technologist
University Overview
Graduation date 06/2025
BSL/CPR
Certified Bilingual Spanish/English
Jhon F KennedyTotowa, NJ
High School Diploma from Education
06.2019
University Overview
Honor roll certified
Skills
- Customer service and support
- IT customer service
- Superior customer service
- Friendly customer service
Certification
Bilingual
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service
Ace Hardware Stores
03.2021 - Current
Customer Service
Beauty Supply Store
01.2017 - 05.2019
Passaic County Community College
Associate Of Applied Science from Surgical Technologist
Jhon F Kennedy
High School Diploma from Education
Similar Profiles
Cheryl DieterCheryl Dieter
Sales at Ace Hardware StoresSales at Ace Hardware Stores
John NewtonJohn Newton
Lead Floor Assoc. at Ace Hardware StoresLead Floor Assoc. at Ace Hardware Stores
Gabriel TabyananGabriel Tabyanan
Customer Service Sales Associate at Ace Hardware StoresCustomer Service Sales Associate at Ace Hardware Stores