Charles Adams
Rosharon,TX
Summary
Accomplished Scheduling Manager at INOV8 Surgical, adept in shift planning and team supervision, enhanced productivity by 30%. Leveraged problem-solving and effective multitasking to streamline operations, ensuring high-quality service delivery. Demonstrated strong inventory coordination and communication, driving continuous improvement and operational excellence.
Overview
26
26
years of professional experience
Work History
Scheduling Manager
INOV8 Surgical
10496 Katy Freeway Houston, Tx 77043
02.2020 - Current
- Manage a total of 7 team members. Keeping the team motivated and supported, and guiding them when they face difficulties
- Organize tasks for each of my team members, ensuring team members understand their roles, for continuous improvement strategies within the scheduling department for increased productivity levels.
- Communicating effectively with each of my team members, managers, and physicians to ensure all surgeries are confirmed.
- Collaborate with physicians and my team for fair and satisfying resolutions to disagreements that arise.
- Managing the performance of each team member, monthly to ensure the success of the practice.
- Created weekly and monthly reports and presentations with G&A partners.
- Maintained strong relationships with vendors and contractors, negotiating favorable terms for project deadlines and rescheduling when required.
- Complete bi-weekly payroll for 7 employees.
Surgery Scheduling Coordinator
MEMORIAL HEERMANN MEMORIAL CITY
921 Gessner Rd, Houston Tx 77024
03.2018 - 02.2020
- Supervised a team of 5 members and oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Ensured company policies and procedures were followed by team, especially regarding attendance and deadlines.
- Supervised and trained employees to develop their skills and enhance productivity.
- Supervised and created a SMART goal board for team to train providing good customer service to all clients.
- Supervised and Coordinated with Manager to improve pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Supervised and help team of 5 members enhance patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Supervised and help team to improve accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Material Management Team Lead
Memorial Hermann Memorial City
921 Gessner Rd, Houston, Tx 77024
01.2016 - 03.2018
- Team lead for 4 team members ensuring that all members performed necessary materials management duties: stocking received items counting items received, loading and shipping.
- Troubleshoot and trained team on any problems in ABACUS.
- Delegated each team member case carts with surgical equipment such as sets to be scanned and placed in designated area.
- Trained and acted as a mentor to Materials Management Attendants. Prepared case carts to be moved to OR floors for next day surgeries. Returned supplies, assist manager with performance issues, and gives input to manager on performance evaluations.
- Ensured that each team member practiced safe care to patients, staff and visitors, and adhered to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity of service.
- Promoted individual professional growth and development by ensuring that team members met requirements for mandatory/continuing education by completing PILS on expected dates.
- Supported department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
Materials Management Attendant II
Memorial Hermann Memorial City Medical Center
6411 Fannin St. Houston, Tx
02.2013 - 03.2016
- Executed daily tasks such as restocking supplies, processing and assisting OR attendants personnel with building case carts.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Receives all materials, unpacking/uncrating items, and verifying accuracy of items received with the packing slip and original purchase order.
- Contacted vendors regarding shipping errors and any unacceptable conditions of items received.
- Informed Team lead regarding items received and items back-ordered; attached requisitions to items and sent to appropriate department.
- Moved items to the appropriate department. Stocked and maintained back-up inventories in materials holding area, filling and distributing orders as requested.
Property Manager
Pubic Storage
24919 North Freeway, Spring Tx 77380
12.2012 - 01.2013
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Lab Supervisor
Baylor College of Medicine Medical Center
1 Baylor Plz, Houston, Tx 77030
01.1999 - 09.2010
- Responsible for procedure review and training with all lab personnel
- Led a team of laboratory technicians, ensuring high-quality performance and professional development.
- Complete monitoring, record keeping, and reporting for all product quality testing
- See that all testing is performed within compliance procedures
- Maintain certification and maintenance of all lab equipment
- Assist in developing and updating laboratory procedures
- Ensure that all laboratory policies procedures are followed to ensure safety to all personnel.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Recorded and analyzed data to produce reports of results.
- Participated in lab meetings and project presentations.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
Education
Associate of Arts - Small Business Management
University of Houston - Downtown
Houston, TX12.1998
High School Diploma -
Barbara Jordan H.S. For Careers
5800 Eastex Freeway Rd, Houston, Tx 7702606.1996
Skills
- Shift planning
- Documentation skills
- Team Supervision
- Time management abilities
- Performance Reviews
- Inventory Coordination
- Problem-Solving
- Attention to Detail
- Time management skills
- Effective Multitasking
- Critical Thinking
- Verbal and written communication
Timeline
Scheduling Manager
INOV8 Surgical
02.2020 - Current
Surgery Scheduling Coordinator
MEMORIAL HEERMANN MEMORIAL CITY
03.2018 - 02.2020
Material Management Team Lead
Memorial Hermann Memorial City
01.2016 - 03.2018
Materials Management Attendant II
Memorial Hermann Memorial City Medical Center
02.2013 - 03.2016
Property Manager
Pubic Storage
12.2012 - 01.2013
Lab Supervisor
Baylor College of Medicine Medical Center
01.1999 - 09.2010
Associate of Arts - Small Business Management
University of Houston - Downtown
High School Diploma -
Barbara Jordan H.S. For Careers