Charles Algeri
Broadview Hts
Summary
Dedicated customer service representative with over 20 years of experience. Skilled in problem resolution, active listening, and relationship building. Committed to enhancing service quality and streamlining processes to drive customer satisfaction.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Sturtz Machiney
Twinsburg, OH
02.2005 - 04.2026
- Managed customer inquiries and resolved issues efficiently through effective communication.
- Provided training and support to new team members, enhancing service delivery standards.
- Streamlined order processing procedures, resulting in improved customer satisfaction ratings.
- Collaborated with cross-functional teams to address customer needs and feedback promptly.
- Developed and maintained comprehensive product knowledge to assist customers effectively.
- Led initiatives to enhance service quality, contributing to overall operational efficiency improvements.
- Analyzed customer feedback data, driving strategic decisions for product and service enhancements.
Sales Associate
Precision Funding
Twinsburg, OH
03.2001 - 01.2004
- Developed strong client relationships to enhance customer satisfaction and retention.
- Executed sales strategies to meet and exceed monthly targets consistently.
- Collaborated with team members to optimize product placement and merchandising displays.
- Assisted in training new sales associates on product knowledge and customer service techniques.
- Developed and maintained strong client relationships, enhancing customer satisfaction and loyalty.
- Collaborated with team members to create effective sales strategies, improving overall performance.
- Analyzed market trends to identify new business opportunities and inform sales tactics.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
Mortgage Loan Officer
Eagle Fiancial
Lorain, OH
03.2001 - 06.2002
- Facilitated mortgage loan applications, ensuring compliance with regulatory requirements and company policies.
- Evaluated borrower qualifications through credit analysis and financial documentation review.
- Streamlined loan processing procedures, enhancing efficiency and reducing turnaround times for approvals.
- Cultivated relationships with clients, realtors, and industry partners to drive referral business growth.
- Managed client relationships to ensure seamless mortgage loan processing and exceptional service delivery.
- Analyzed financial documents to assess borrower eligibility and mitigate risk effectively.
- Developed customized mortgage solutions aligned with clients' financial goals and needs.
Education
Mortgage Officer License - Banking And Finance
Cuyahoga Community College
Cleveland, OH06-2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
Timeline
Customer Service Representative
Sturtz Machiney
02.2005 - 04.2026
Sales Associate
Precision Funding
03.2001 - 01.2004
Mortgage Loan Officer
Eagle Fiancial
03.2001 - 06.2002
Mortgage Officer License - Banking And Finance
Cuyahoga Community College