Charles Baucom
Summary
Dynamic leader with a proven track record at 321 Customs, adept in enhancing customer satisfaction and streamlining operations. Excelled in relationship building and business management, significantly boosting repeat business through strategic planning and staff motivation. Skilled in project estimating and verbal communication, consistently achieving operational excellence without exceeding a single numerical percentage.
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 20 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Knowledgeable supervisor with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
22
22
years of professional experience
Work History
Owner
321 Customs
09.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Manager
Import Doctors
10.2017 - 09.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Total Customs
02.2010 - 10.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Job Site Supervisor/Head Electrician
Innovative Electrical
03.2003 - 02.2010
- Ensured timely completion of projects by closely monitoring progress and addressing potential delays proactively.
- Trained junior staff members in relevant skills to ensure the efficient running of the job site operations.
- Improved construction project efficiency by implementing effective scheduling and resource allocation strategies.
- Resolved conflicts among team members diplomatically, ensuring smooth functioning of project operations at all times.
Education
No Degree - Computer Science
East Mississippi Community College
Scooba, MSSkills
- Customer relations
- Relationship building
- Business management
- Project estimating
- Staff management
- Staff hiring
- Automotive diagnostics
- Employee training
- Automotive repair
- Electrical repairs
- Electrical installation
Accomplishments
- Self driven and motivated
- Head electrician at 18 years old
- Successfully managed two different automotive shops where I built customer relationships and produced job production.
- A certified technician on ATV's
- Successfully operate my own business
- Promoted to Foreman Electrician within 6 months
Timeline
Owner
321 Customs
09.2019 - Current
Manager
Import Doctors
10.2017 - 09.2019
Manager
Total Customs
02.2010 - 10.2017
Job Site Supervisor/Head Electrician
Innovative Electrical
03.2003 - 02.2010
No Degree - Computer Science
East Mississippi Community College
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