Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles P. Bauer Jr

Rome,NY

Summary

Dedicated employee known for punctuality, pursuing employment options where great customer service and positive attitude will make a difference.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Service Manager

NYE Automotive Group
Oneida, NY
03.2022 - Current
  • Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
  • Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
  • Analyzed data from previous repair jobs to identify trends in common problems or malfunctions that could be addressed proactively.
  • Guided department employees on changes from management.

Service Advisor

NYE Automotive Group
Oneida, NY
03.2019 - 03.2022
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Maintained records of customer interactions and transactions.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Explained the features and benefits of products or services offered by the dealership to customers.

Service Technician

NYE Automotive Group
Oneida, NY
04.2015 - 03.2019
  • Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
  • Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.
  • Conducted test drives before and after repair services.

Groundskeeper

Rome Country Club
Rome, NY
04.2013 - 10.2013
  • Swept and raked leaves, debris and other materials from grounds;.
  • Applied fertilizers and pesticides according to regulations;.
  • Operated mowers, tractors and other equipment in a safe manner;.
  • Repaired irrigation systems including valves, sprinklers and pipes;.

Education

Trade - Automotive Technology

NASCAR Technical Institute
Mooresville, NC
04-2015

High School Diploma -

Rome Catholic School
Rome, NY
06-2011

Skills

  • Operation Monitoring
  • Operational Improvements
  • Work Planning and Prioritization
  • Conflict Resolution
  • Strong leadership
  • Positive Attitude
  • Goal Setting
  • Trustworthy and Honest
  • Goal-Oriented

Certification

  • New York State licensed automotive inspector

Timeline

Assistant Service Manager

NYE Automotive Group
03.2022 - Current

Service Advisor

NYE Automotive Group
03.2019 - 03.2022

Service Technician

NYE Automotive Group
04.2015 - 03.2019

Groundskeeper

Rome Country Club
04.2013 - 10.2013

Trade - Automotive Technology

NASCAR Technical Institute

High School Diploma -

Rome Catholic School

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Charles P. Bauer Jr