Charles P. Bauer Jr
Rome,NY
Summary
Dedicated employee known for punctuality, pursuing employment options where great customer service and positive attitude will make a difference.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
NYE Automotive Group
Oneida, NY
03.2022 - Current
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Analyzed data from previous repair jobs to identify trends in common problems or malfunctions that could be addressed proactively.
- Guided department employees on changes from management.
Service Advisor
NYE Automotive Group
Oneida, NY
03.2019 - 03.2022
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
Service Technician
NYE Automotive Group
Oneida, NY
04.2015 - 03.2019
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Conducted test drives before and after repair services.
Groundskeeper
Rome Country Club
Rome, NY
04.2013 - 10.2013
- Swept and raked leaves, debris and other materials from grounds;.
- Applied fertilizers and pesticides according to regulations;.
- Operated mowers, tractors and other equipment in a safe manner;.
- Repaired irrigation systems including valves, sprinklers and pipes;.
Education
Trade - Automotive Technology
NASCAR Technical Institute
Mooresville, NC04-2015
High School Diploma -
Rome Catholic School
Rome, NY06-2011
Skills
- Operation Monitoring
- Operational Improvements
- Work Planning and Prioritization
- Conflict Resolution
- Strong leadership
- Positive Attitude
- Goal Setting
- Trustworthy and Honest
- Goal-Oriented
Certification
- New York State licensed automotive inspector
Timeline
Assistant Service Manager
NYE Automotive Group
03.2022 - Current
Service Advisor
NYE Automotive Group
03.2019 - 03.2022
Service Technician
NYE Automotive Group
04.2015 - 03.2019
Groundskeeper
Rome Country Club
04.2013 - 10.2013
Trade - Automotive Technology
NASCAR Technical Institute
High School Diploma -
Rome Catholic School