Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Charles Bell

Summary

Skilled individual with an adaptable, dedicated team work mentality is ready to put communication and interpersonal skills into practice. I am looking to further my business knowledge and gain hands on experience as well as developing new skills in a full time work environment.

Overview

4
4
years of professional experience

Work History

Host

Smokey Mountain Brewery
06.2023 - Current
  • Welcome an average of 50-75 guests pers shift while maintaining a friendly and organized front of house to provide a great experience.
  • Handle high-pressure situations with composure and effectively managing large parties or unexpected events during busy shifts.
  • Take to-go orders by phone, put orders together and serve as well as answering customer questions,
  • Support servers, and managers during peak hours to ensure efficient service.
  • Optimize reservation and seating charts to improve table turnover to reduce wait times.
  • Trained 16 new hire hosts/hostesses.

Retail Sales Associate

Staples
09.2021 - 10.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed orders in the marketing department as well as providing layouts for various print requests.
  • Resolved customer complaints with empathy and professionalism.
  • Supported Management with inventory, restocked shelves, and ensured product availability, contributing to store efficiency.

Education

Associate of Applied Science - Media Technology/Audio Production Engineering

Pellissippi State Community College
Knoxville, TN
05-2023

Skills

  • Customer service
  • Team collaboration
  • POS software
  • Verbal and written communication
  • Strong interpersonal skills
  • Customer engagement
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Team player mentality
  • Cash handling and payment processing

Accomplishments

Eagle Scout Award-2019 Achieved by being active, completing all ranks, holding leadership positions and completing a community service project. I planned, developed, and lead a project that would benefit the community, a religious institution, or a school. All projects have to go before a Board of Review prior to starting. I chose to fill a need for our church youth group building and built a 30ft W x 10ft H dividing wall with barn doors to create a large equipment storage room with shelves. Leadership positions held during my scouting career included Patrol leader and Assistant Patrol Leader

Order of the Arrow-2017 A Distinguished Service Award achieved for exceptional service and personal effort to the scouting community.

Timeline

Host

Smokey Mountain Brewery
06.2023 - Current

Retail Sales Associate

Staples
09.2021 - 10.2023

Associate of Applied Science - Media Technology/Audio Production Engineering

Pellissippi State Community College

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