Charles Brock
Summary
I am a 22 year old who just graduated from UC Merced in May 2026. Dedicated ground operations specialist with 1 year of experience in the car rental industry, excelling in customer service and operational efficiency. Proven ability to manage high-pressure situations, demonstrated by successfully handling a startup's operations during critical staffing shortages. Strong communication skills and a commitment to enhancing customer experiences, contributing to revenue growth through proactive engagement.
Overview
2
2
years of professional experience
Work History
Dock Worker
Seaforth Boat Rental
San Diego
06.2025 - 08.2025
- Cleaned, prepared, and inspected rental boats to ensure they were ready for customer use.
- Assisted with administrative duties, processing payments, organizing liability waivers, and managing customer paperwork to streamline operations.
- Provided safety briefings before each rental, explaining waterway rules, boat procedures, and the location of required safety equipment, including registration, fire extinguishers, and life vests.
- Engaged walk-up customers near downtown convention center, answered questions about rental options and rates, and encouraged new bookings.
- Proactively engaged potential customers beyond assigned duties, enhancing customer interest and improving sales and service skills.
Ground Operations
Jackrabbit
San Diego
05.2023 - 01.2024
- Coordinated daily operations for startup car rental business, managing a fleet of 140 vehicles to ensure seamless service.
- Resolved operational issues during rentals, addressing scheduling changes, vehicle concerns, and customer service inquiries to maintain customer satisfaction.
- Communicated directly with customers regarding pickup, delivery, rental questions, and issues that occurred during trips.
- Cleaned, prepared, and delivered rental vehicles to customers while ensuring cars were ready for scheduled bookings.
- Took on increased responsibility during a period of staff turnover, helping maintain business operations during a high-demand period.
- Worked extended hours, including multiple 75-hour weeks and 18 consecutive days, to ensure uninterrupted business operations during peak demand.
Education
Bachelor of Social Science - Political Science
University of California, Merced
Merced, CA05-2026
Skills
- Phone communication
- Customer communication
- Communication skills
- Reliable
- Optimistic attitude
- Motivational
- Public speaking
- Charming
Timeline
Dock Worker
Seaforth Boat Rental
06.2025 - 08.2025
Ground Operations
Jackrabbit
05.2023 - 01.2024
Bachelor of Social Science - Political Science
University of California, Merced