Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Brooks

Coweta

Summary

Dynamic Lodge Lead with extensive experience at Dick's Sporting Goods, adept at enhancing operational efficiency and customer satisfaction. Proven track record in staff training and inventory management, implementing strategies that improved workflow and reduced waste. Strong communicator with a commitment to excellence in service delivery and team performance.

Overview

3
3
years of professional experience

Work History

Lodge Lead - Key Holder

Dick's Sporting Goods, Inc
12.2025 - Current
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Trained and mentored team members, enhancing overall staff performance and efficiency.
  • Developed inventory management strategies to optimize stock levels and reduce waste.
  • Implemented process improvements that increased workflow efficiency and customer satisfaction.
  • Handling cash office, till counting and balancing, safe count, operating the store alone, opening and closing the building alone.

Lodge Lead

Dick's Sporting Goods, Inc
10.2024 - 12.2025
  • Supervised daily lodge operations, ensuring optimal guest experiences and adherence to service standards.
  • Implemented training programs for new employees, improving onboarding processes and staff performance.
  • Monitored inventory levels and facilitated supply orders, maintaining adequate stock for lodge activities.

Customer Service Specialist

Dick's Sporting Goods, Inc
04.2024 - 10.2024
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Assisted in training new team members on customer service protocols and product knowledge.
  • Processed transactions accurately using POS systems, ensuring efficient checkout experiences.
  • Collaborated with team members to enhance store inventory management and presentation standards.

Cashier

Dick's Sporting Goods, Inc
05.2023 - 04.2024
  • Processed customer transactions efficiently using point-of-sale systems
  • Assisted customers with product inquiries, ensuring a positive shopping experience
  • Collaborated with team members to organize sales floor and restock merchandise

Education

High School Diploma -

Tulsa Homeschool Academy
Tulsa, OK
05.2024

Associate of Science - Rehab Science/Physical Therapy

Tulsa Community College
Tulsa, OK
12.2026

Skills

  • Daily operations management
  • Staff training and mentoring
  • Inventory management strategies
  • Process improvement implementation
  • Custom Service
  • Managing multiple departments

Timeline

Lodge Lead - Key Holder

Dick's Sporting Goods, Inc
12.2025 - Current

Lodge Lead

Dick's Sporting Goods, Inc
10.2024 - 12.2025

Customer Service Specialist

Dick's Sporting Goods, Inc
04.2024 - 10.2024

Cashier

Dick's Sporting Goods, Inc
05.2023 - 04.2024

High School Diploma -

Tulsa Homeschool Academy

Associate of Science - Rehab Science/Physical Therapy

Tulsa Community College