Charles Byars
Summary
Dynamic and results-driven professional with extensive experience at Collierville Police Department, excelling in high-stress dispatch environments. Proven expertise in decision-making and customer service, enhancing situational awareness and response efficiency. Adept at utilizing dispatch software to coordinate emergency services, ensuring timely assistance and fostering collaboration among first responders.
dispatch professional with robust background in emergency response and crisis management. Known for reliability, adaptability, and strong communication skills in high-pressure environments. Focused on team collaboration and achieving optimal results through clear, concise information relay and rapid problem-solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dispatcher/ CTO
Collierville Police Department
08.2014 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of numerous fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Advocated for caller needs, ensuring that each received prompt and appropriate emergency assistance.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Fostered supportive environment for new dispatchers, guiding them through complex calls with patience and expertise.
- Facilitated seamless communication between law enforcement, fire, and medical services during critical incidents.
Volunteer Fire Captain
Fayette County Fire Deapartment
08.2008 - 01.2024
- Mentored new firefighters in developing essential skills and understanding departmental expectations for performance excellence.
- Led a team of firefighters in extinguishing hazardous material fires, minimizing environmental impact and potential harm to nearby residents.
- Improved firefighter safety through consistent training sessions and adherence to established guidelines.
- Compiled and maintained log books, run reports and training records.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Developed strong relationships with community leaders, fostering trust and collaboration for public safety initiatives.
- Promoted fire safety awareness within the community by organizing and participating in public outreach events, such as open houses and safety presentations.
- Streamlined equipment maintenance processes, ensuring rapid deployment during emergency situations without compromising safety standards.
- Managed personnel schedules, ensuring adequate staffing for optimal response times during emergencies.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Preserved order and discipline among subordinates and gave assignments and instructions.
- Facilitated interdepartmental training exercises that fostered teamwork between firefighters, paramedics, and law enforcement officers on scene management techniques.
- Delivered timely incident reports to senior leadership, providing accurate data for budgetary decisions and policy development purposes.
- Conducted thorough post-incident analysis, identifying areas for improvement in both tactics and equipment usage.
Contractor's Assistant
All Seasons General Contractor
11.2011 - 08.2014
- Removed debris and waste from job sites.
- Painted walls, ceilings and other surfaces.
- Operated variety of power tools and hand tools.
- Maintained tools and equipment in good working condition.
- Followed instructions from construction project managers and supervisors.
- Performed demolition work on existing structures.
- Assisted with plastering, tiling and carpentry.
- Mixed mortar and concrete.
- Set up ladders and other access equipment.
- Followed safety protocols on job sites.
- Performed roofing installations.
- Unloaded and stored construction materials.
- Cleared work sites of hazardous items.
Education
High School Diploma -
Fayette Ware Comprehensive High School
Somerville,TN05-2006
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
Accomplishments
CMCP Center Manager Certification Program
Certification
APCO Basic Instructor
CPR Instructor
APCO CTO Instructor
Timeline
Dispatcher/ CTO
Collierville Police Department
08.2014 - Current
Contractor's Assistant
All Seasons General Contractor
11.2011 - 08.2014
Volunteer Fire Captain
Fayette County Fire Deapartment
08.2008 - 01.2024
High School Diploma -
Fayette Ware Comprehensive High School
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