CHARLES CALLAHAN
Technical Advisor
Desert Hot Springs,CA
Summary
- Outgoing Rental Sales Agent with over 1 year increasing revenue for Avis Budget Group. Brought in new customers and retained current customers through excellent customer service and networking skills. Developed and implemented contracts to streamline processes.
- Customer Service Representative top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
11
11
years of professional experience
Work History
Rental Sales Agent
Avis Budget Group
Palm Springs, CA
12.2023 - Current
- Developed and implemented a sales playbook that standardized sales techniques, resulting in a 25% improvement in sales conversion rate
Sales And Service Consultant
AT&T
, Remote
05.2022 - 04.2023
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
- Managed a large volume of incoming calls and emails from customers, addressing their concerns and providing accurate information
- Utilized CRM software to track customer interactions, update account information, and document issue resolutions
- Achieved monthly targets for average handle time (AHT) while maintaining quality standards for each interaction with customers
Technical Advisor
Conduent
, Remote
01.2019 - 08.2020
- Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
- Performed remote diagnostics and troubleshooting to identify network connectivity problems
- Conducted regular follow-ups with customers to ensure their technical issues were fully resolved
- Installed, configured, and maintained software applications on customer devices remotely or onsite as required
Technical Support Representative
Teleperformance USA
, Remote
03.2017 - 03.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Demonstrated strong problem-solving skills by analyzing error logs, system configurations, and network settings
- Provided step-by-step instructions to customers on how to resolve common software installation issues
- Managed a caseload of 40 tickets per day while maintaining a high level of accuracy
Customer Care Representative
EGS Call Center
Houston, TX
01.2014 - 05.2015
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Resolved an average of 45 customer issues per day through active listening, problem-solving, and effective communication
- Utilized CRM software to accurately document interactions, update customer information, track issue resolution progress, and generate reports
- Identified opportunities for upselling or cross-selling products/services based on individual customer needs or preferences
Education
Certification - Information Technology
Calbright College
Remote 12.2024 - Current
Skills
- Help Desk
- Cross-functional communication
- IT troubleshooting
- Customer support
- Technical support triage
Timeline
Certification - Information Technology
Calbright College
12.2024 - Current
Rental Sales Agent
Avis Budget Group
12.2023 - Current
Sales And Service Consultant
AT&T
05.2022 - 04.2023
Technical Advisor
Conduent
01.2019 - 08.2020
Technical Support Representative
Teleperformance USA
03.2017 - 03.2018
Customer Care Representative
EGS Call Center
01.2014 - 05.2015
Similar Profiles
Manoa Kualii MoeManoa Kualii Moe
Return Agent at Avis Budget GroupReturn Agent at Avis Budget Group
Sharmaine BakerSharmaine Baker
Lead Customer Service Representative at Avis Budget GroupLead Customer Service Representative at Avis Budget Group
Ramon A. PattersonRamon A. Patterson
Operations Manager at Avis Budget GroupOperations Manager at Avis Budget Group
Gabrielle AlexanderGabrielle Alexander
Customer Service Representative at Avis Budget GroupCustomer Service Representative at Avis Budget Group
Rocio Velazco RiosRocio Velazco Rios
Dietary Aide at Compass Group USADietary Aide at Compass Group USA