Charles Carr
Waldorf,MD
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Extensive service industry creates an optimal position to handle customer relations and problem solving. Coupled with real estate and business management background, incredibly capable of translating customer service skills to large scale and high-reward clientele. Resourceful and experienced worker offering expertise in customer satisfaction, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head Bartender
EatWell DC
La Plata, MD
09.2018 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Closed out cash register and prepared cashier report at close of business.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Trained over fifteen new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Motivated staff to perform at peak efficiency and quality.
Executive Administrative Assistant
La Plata Consulting, LLC.
La Plata, MD
03.2020 - 02.2023
- Used advanced software to prepare documents, reports, and presentations.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Coordinated appointments to show tenants and buyers prospective homes.
- Reviewed and executed confidential documents, contracts and disclosures.
- Advertised client properties through websites, social media, and real estate guides.
- Presented purchase offers to sellers for consideration.
- Communicated with clients to understand property needs and preferences.
- Collaborated with stakeholders to complete property sales and purchases.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Created, maintained and updated filing systems for paper and electronic documents.
Bartender
Darden Restaurants, Olive Garden
Waldorf, MD
05.2016 - 09.2018
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Upheld strict regulations for safe alcohol service and food safety.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
Home Theater Sales Consultant
Best Buy
Waldorf, MD
05.2014 - 08.2016
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Recommended accessories and complementary purchases to boost revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Demonstrated products to customers, answered questions and redirected concerns to promote merchandise and service sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Used in-store system to locate inventory and place special orders for customers.
- Stayed up-to-date on company promotions, sales and special events to educate customers and drive sales.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Leveraged knowledge of home theater products and companies to educate customers and lock in sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Gwynn Park High School
Brandywine, MD05.2014
Skills
- High-Volume Environments
- Sales Promotion
- Suggestive Selling
- Patron Engagement
- Hospitality Management
- Operational Efficiency
- Guest Satisfaction
- Safe Food Handling Procedures
Certification
- TIPS Certified
- Licensed Realtor
Timeline
Executive Administrative Assistant
La Plata Consulting, LLC.
03.2020 - 02.2023
Head Bartender
EatWell DC
09.2018 - Current
Bartender
Darden Restaurants, Olive Garden
05.2016 - 09.2018
Home Theater Sales Consultant
Best Buy
05.2014 - 08.2016
High School Diploma -
Gwynn Park High School