Charles Chung
Flushing
Summary
Dynamic Territory Manager with a proven track record at Charter Communication, excelling in customer relationship management and team leadership. Achieved sales goals through strategic analysis and mentorship, enhancing team performance and customer satisfaction. Adept at multitasking and organization, driving growth and fostering a collaborative work environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Territory Manager
Charter Communication
10.2022 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Trained and mentored sales representatives in sales techniques and strategies.
- Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
Store Manager
Charter Communication
01.2020 - 12.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Area Manager
Charter Communication
01.2022 - 10.2022
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
Store Lead
Charter Communication
06.2016 - 12.2020
Quality Assurance
Time Warner Cable
05.2015 - 05.2016
Call Center Customer Service
Time Warner Cable
06.2013 - 04.2015
Sales Specialist
Star Nissan
01.2010 - 05.2013
Sales Specialist
Paragon Honda
05.2006 - 12.2009
Education
GED -
Benjamin N. Cardozo
Bayside, NYNo Degree - Mechanical Engineering
New York City College of Technology
Brooklyn, NYSkills
- Team collaboration and leadership
- Customer relationship management
- Multitasking and organization
- Goals and performance
Accomplishments
Paragon Honda - Exceeded sales expectation month over month, being awarded 4 times for most car sold in a month.
Call Center Customer Service - One of the highest commission earner in the Call Center
Store Lead - MVP 6 times
Store Manager - Consistently in the top rankings in all metrics
Territory Manager - Consistently in the top rankings in all metrics. having won multiple MVP recognition awards.
Certification
Home Care Assistance
Languages
Korean
Native or Bilingual
Interests
Playing Basketball and spending time with the family
Timeline
Territory Manager
Charter Communication
10.2022 - Current
Area Manager
Charter Communication
01.2022 - 10.2022
Store Manager
Charter Communication
01.2020 - 12.2022
Store Lead
Charter Communication
06.2016 - 12.2020
Quality Assurance
Time Warner Cable
05.2015 - 05.2016
Call Center Customer Service
Time Warner Cable
06.2013 - 04.2015
Sales Specialist
Star Nissan
01.2010 - 05.2013
Sales Specialist
Paragon Honda
05.2006 - 12.2009
GED -
Benjamin N. Cardozo
No Degree - Mechanical Engineering
New York City College of Technology
Similar Profiles
Jenavyve MejiaJenavyve Mejia
Inbound Sales Supervisor at Charter CommunicationInbound Sales Supervisor at Charter Communication
Marlena ArmstrongMarlena Armstrong
Billing Analyst II Enterprise - SMB at Charter CommunicationBilling Analyst II Enterprise - SMB at Charter Communication
Candace MillerCandace Miller
Retention Specialist at Charter CommunicationRetention Specialist at Charter Communication