Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Charles Conley

Pinellas Park

Summary

Dynamic professional with a proven track record at Pinch A Penny Pool Patio Spa, excelling in strategic planning and customer service. Adept at conflict resolution and team leadership, I have successfully enhanced operational efficiency and fostered strong customer relationships, driving sales growth and ensuring high-quality service delivery.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Pinch A Penny Pool Patio Spa
Pinellas Park
03.2024 - Current
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Lube Technician

Conley Automotive
Largo
02.2022 - 02.2025
  • Assisted in ordering parts from suppliers when required.
  • Attended regular training sessions to stay up-to-date with industry standards.
  • Performed oil changes and lubrication services on a variety of vehicles.
  • Demonstrated excellent problem solving skills when dealing with difficult situations.

Sales Associate

Warforged Tabletop Games
Seminole
07.2022 - 04.2024
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed credit card transactions quickly and securely.
  • Organized stockroom shelves according to size, color or style.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Received and displayed product shipments on store retail shelves upon delivery.

Member Service Advisor

Achievacu
Dunedin
06.2021 - 07.2022
  • Maintained accurate records of member accounts using the computer system.
  • Adhered to policies and procedures set forth by the organization's code of conduct.
  • Provided excellent customer service to members and guests in person, by phone, and electronically.

Manager

Pinch A Penny Pool Patio Spa
Pinellas Park
04.2015 - 06.2021
  • Provided leadership during times of organizational change or crisis situations.
  • Conducted performance reviews for team members.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Sales Representative

GameStop
Pinellas Park
09.2017 - 03.2018
  • Identified opportunities for cross-selling additional products and services.
  • Developed key customer relationships to increase sales.
  • Negotiated deals and handled complaints or objections.
  • Greeted and assisted customers to foster positive experiences.

Education

High School Diploma -

Seminole High School
Seminole, FL
05-2019

Skills

  • Strategic planning
  • Customer service
  • Performance management
  • Cross-selling techniques
  • Conflict resolution
  • Team leadership

References

References available upon request.

Timeline

Assistant Manager

Pinch A Penny Pool Patio Spa
03.2024 - Current

Sales Associate

Warforged Tabletop Games
07.2022 - 04.2024

Lube Technician

Conley Automotive
02.2022 - 02.2025

Member Service Advisor

Achievacu
06.2021 - 07.2022

Sales Representative

GameStop
09.2017 - 03.2018

Manager

Pinch A Penny Pool Patio Spa
04.2015 - 06.2021

High School Diploma -

Seminole High School

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