Charles Cox
Chapin,SC
Summary
General Sales Manager with more than 15 years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strong, hands on, leadership style and expertise in building new network connections, and expanding territories. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic Service Manager knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.
Overview
18
18
years of professional experience
Work History
Service Manager
Holt Transmission
Charleston, SC
03.2022 - 08.2022
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage and equipment operation.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed efficient teams of up to 4 employees.
ISE
CSX Intermodal
Memphis, TN
10.2021 - 03.2022
- Ascended and descended railcars.
- Inspected securement of trailers, containers and intermodal flatcars.
- Assisted lift operators in the proper positioning of equipment.
- Installed and removed IBC connectors and related accessories.
- Inspected railcars for condition and operational readiness.
- Operated hostler trucks to move equipment on the terminal and operated lift machines that placed and removed equipment to and from railcars.
- Connected, moved, and parked chassis, trailers and containers.
- Connected and disconnected airlines.
- Operated crane to load and unload trailers and containers to/from railcars, stacks, ground or chassis.
- Locked/Unlocked track switches and activated track signals.
- Utilized computer systems to obtain and/or input information regarding intermodal car and/or equipment.
- Knowledge of hazmat requirements and ability to respond to minor spills as necessary.
- Knowledge of FRA and AAR securement regulations.
- Assisted drivers for inbound/outbound transactions.
Assistant Service Manager/ Driver
Meyer Enterprises
St. George, South Carolina
11.2020 - 10.2021
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Developed written plans and obtained customer consent to proceed.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
General Manager
Northwoods Auto Sales
North Charleston, SC
10.2008 - 09.2020
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Managed budget implementations, employee reviews, training, schedules, payroll and contract negotiations.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Increased monthly gross by $206,000.00 from start of employment until present by establishing goals, overseeing performance and purchasing and selling all inventory for Northwoods Auto Sales.
- Identified and capitalized on community business opportunities with effective networking.
- Enhanced operational efficiency and productivity by managing budgets, accounts, company website and overseeing all monthly bills and reports.
- Developed and maintained relationships with customers, suppliers and repair facilities through continual communication and fulfilling all request.
- Managed every aspect of company which oversaw account sales, marketing, insurance, processing titles, collections, bank deposits, balancing business bank account, credit sales, rental, towing, repossessions and ultimately customer satisfaction.
- Increased overall quality of used inventory through effective trade-in and auctioning policies.
- Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
General Sales Manager
Dorman's Auto Sales
Charleston, SC
01.2004 - 10.2008
- Closed average of 25 car sales each month.
- Oversaw sales department
- Managed finances
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Resolved customer concerns regarding loan financing and warranties.
- Answered telephone and email inquiries from potential customers.
Education
High School Diploma -
Dutch Fork High School
Irmo, SCSkills
- Sales Reporting
- Budgeting and Finance
- Collections
- Vehicle Repair
- Staff Management
- Insurance Knowledge
- Repossession
- Vehicle Inspection
- Heavy Machinery Operation
- Forklift Operation
- Hazardous Materials
- Mobile Crane Operations
Timeline
Service Manager
Holt Transmission
03.2022 - 08.2022
ISE
CSX Intermodal
10.2021 - 03.2022
Assistant Service Manager/ Driver
Meyer Enterprises
11.2020 - 10.2021
General Manager
Northwoods Auto Sales
10.2008 - 09.2020
General Sales Manager
Dorman's Auto Sales
01.2004 - 10.2008
High School Diploma -
Dutch Fork High School
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