PHILIP SESSIONS
Pinellas Park,FL
Summary
Proven leader in sales and operations management, adept at relationship building and problem-solving. Boosted team performance excelling in customer service and revenue forecasting. Skilled in vendor management and market trend analysis, ensuring robust new business development. Highly motivated team player with a track record of achieving and exceeding sales goals. Possesses excellent communication, organizational and motivational skills. Experienced in developing business strategies and leading teams to successful outcomes. Accomplished sales professional experienced in developing, implementing, and managing successful sales strategies. Proven track record of driving revenue growth and exceeding sales goals. Highly skilled in leading, motivating and inspiring sales teams. Excellent communication, problem-solving and customer service skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Manager
Cold Zone HVAC-R
Pinellas Park, FL
07.2023 - Current
- Ensured compliance with safety standards and regulations in all service activities.
- Implemented process improvements to enhance service delivery efficiency.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Trained service department staff to drive performance.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
Installation Manager/ Electrical manager
ARS /American Residential Services
Bradenton, Florida
04.2021 - 07.2023
- Supervised the installation of new systems and software applications to ensure proper functioning.
- Performed troubleshooting activities when needed to resolve any technical problems encountered during the installation process.
- Managed multiple projects simultaneously while meeting deadlines and quality standards.
- Provided technical support during installation process to ensure successful completion of projects.
- Coordinated with vendors to purchase necessary materials and equipment for installation projects.
- Applied for and obtained all necessary permits and licenses.
- Prepared and submitted budget estimates, progress reports, and cost tracking reports.
- Completed all payroll and time off request.
- Used excel and power point programs.
- Completed all corporate reports in timely fashion.
- Supervised installation teams to ensure timely project completion and quality standards.
- Coordinated logistics for installation materials and equipment across multiple job sites.
- Trained staff on installation procedures and safety protocols to enhance team performance.
- Managed scheduling of installation projects to optimize workforce efficiency and resource allocation.
- Conducted site inspections to verify compliance with safety regulations and company policies.
- Collaborated with sales teams to align installation services with customer needs and expectations.
- Implemented process improvements to streamline operations and enhance service delivery efficiency.
- Planned, coordinated, and monitored all aspects of installations to ensure customer satisfaction.
- Identified potential problems early in the process and developed solutions that minimized disruption or delays in completing projects.
- Created procedures for installing products effectively and efficiently.
- Ensured compliance with safety regulations during the installation process.
- Researched new technologies related to system installations, providing updates on trends within the industry.
- Trained team members on best practices in electrical safety and procedures.
- Managed inventory of electrical supplies and tools for operational efficiency.
- Conducted inspections of electrical work to maintain quality standards.
- Drafted cost estimates for projects and monitored progress against budget goals.
- Updated records in inventory management system for parts used in repairs.
- Resolved conflicts between vendors, customers, contractors, and staff members.
- Supervised a team of technicians in the repair and replacement of electrical components.
- Implemented cost-saving measures without compromising quality or safety standards.
- Reviewed blueprints, schematics, and diagrams to determine the scope of work involved in projects.
- Directed installation and maintenance of electrical systems, equipment, and fixtures.
Owner
Pronto Service Pros
Lutz, Florida
01.2017 - 04.2021
- Communicated with customers in person and by phone to promote issue resolution and good customer service.
- Delegated tasks to employees to effectively complete projects.
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Resolved customer complaints quickly and effectively.
- Recruited, trained, coached, mentored, and evaluated personnel in order to maximize their potentials.
- Utilized problem solving skills to address challenges that arose during daily operations.
- Identified areas of improvement within the department and implemented solutions accordingly.
- Evaluated employee performance, recommending personnel for promotion, transfer, or dismissal.
- Collaborated with other departments in order to increase the effectiveness of customer support initiatives.
- Implemented corrective plans to improve customer service experience.
- Provided and attended workplace training on improving customer service practices.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Trained and mentored staff to enhance service quality and teamwork.
- Oversaw financial management including budgeting and expense tracking.
- Developed marketing strategies to attract new customers and increase sales.
- Managed daily operations and logistics for business efficiency.
- Analyzed market trends to adapt business strategies accordingly.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Provided direction and guidance to employees.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Developed policies and procedures for the organization.
- Implemented quality assurance processes to ensure product excellence.
- Collaborated with other owners on joint ventures and shared resources.
- Managed sales presentations to promote product and brand benefits.
- Conducted performance reviews for employees on a regular basis.
- Executed performance reviews to encourage improved productivity for team members.
Critical Infrastructure Tech
Florida Premium Air
Trinity, FL
02.2012 - 03.2016
- Developed preventative maintenance plans for customers to reduce the likelihood of future repairs.
- Demonstrated strong customer service skills by providing timely, effective solutions to customers' needs.
- Adapted quickly to changing technologies by attending seminars and workshops related to industry advancements.
- Successfully troubleshot and repaired a variety of complex electrical and mechanical problems on various commercial HVAC systems.
- Reviewed blueprints and schematics in order to determine appropriate course of action when servicing equipment.
- Lead team of technicians in completing assigned tasks in an efficient manner with minimal supervision.
- Analyzed system performance data using specialized software programs in order to make informed decisions about repairs.
- Maintained accurate records of all work performed including parts used, labor time, and other materials.
- Trained new employees on proper safety procedures and techniques for installation, repair, and maintenance of HVAC systems.
Service Technician
Graham Air
Clearwater, FL
05.2006 - 06.2011
- Replaced worn-out components with genuine parts for optimal performance of the system.
- Followed safety protocols when performing service and repairs.
- Utilized strong communication skills to efficiently interact with customers and provide technical advice.
- Maintained detailed records of service visits and customer requests.
- Identified parts needed for repairs and ordered them as needed.
- Remained up-to-date on technical and product knowledge within area of responsibility.
- Conducted preventative maintenance on equipment to optimize performance.
- Used electronic test equipment and hand tools to perform preventative maintenance checks and adjustments.
- Interfaced with customers, dealers, and sales representatives to determine service and scheduling needs of customers.
- Tore down, repaired and rebuilt faulty assemblies.
- Read blueprints and schematics to determine methods and sequences of assembly.
- Completed service ticket documentation and obtained signatures before leaving customer sites.
Education
Universal Cert - HVAC
Mainstream Engeneering
GASkills
- Problem solving
- Organizational skills
- Sales forecasting
- Goal setting
- Team leadership
- Conflict resolution
- Decision making
- Account management
- Product knowledge
- Relationship building
- Multitasking capabilities
- Vendor Management
- Sales Reporting
- New Business Development
- Sales Tracking
- KPI Tracking
- Revenue Forecasting
- Persuasive Negotiations
- New Hire Onboarding
- Operations Management
- Market Trend Analysis
- Bid Request Management
Certification
- OSHA 30
- Universal Cert HVAC
- OSHA 10
- Vertev (LIEBERT) cert
Timeline
Service Manager
Cold Zone HVAC-R
07.2023 - Current
Installation Manager/ Electrical manager
ARS /American Residential Services
04.2021 - 07.2023
Owner
Pronto Service Pros
01.2017 - 04.2021
Critical Infrastructure Tech
Florida Premium Air
02.2012 - 03.2016
Service Technician
Graham Air
05.2006 - 06.2011
Universal Cert - HVAC
Mainstream Engeneering