Charles Crandall
Howell,MI
Summary
Strong General Manager with a proven track record. Excelling in strategic business planning and operations management. Fostered a high-performing team culture, enhancing employee development and customer satisfaction. Successfully implemented initiatives that boosted sales and profitability, while maintaining strong vendor relationships and ensuring a safe work environment.
Overview
22
22
years of professional experience
Work History
Business Manager
Arrington Performance
Brighton, MI
10.2025 - Current
- Received an offer to return to my previous role to assist in improving team performance after issues with prior management.
- Facilitated transition process for company closure following owner's retirement announcement.
General Manager
Alma Tire (Modern Mechanics Auto Repair)
Lansing, MI
02.2025 - 10.2025
- Managed budgets. Technician support with repair jobs, shop scheduling, and vendor supplies.
- Support a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Creating strong relationships with customers, vendors, to ensure long-term success, loyalty and repeat / referral business.
Store Manager
NAPA Auto Parts - Genuine Parts
Lansing, Michigan
09.2023 - 01.2025
- Managed daily operations and controlled profitable results in an aftermarket auto parts hub distribution location. Maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Managed store employees successfully in a fast-paced environment through proactive communication, proper scheduling and positive feedback.
Business Manager
Arringtom Performance
Brighton, Michigan
10.2017 - 09.2023
- Overseeing the day-to-day operations of a Mopar automotive performance company. Scheduling shop time and technicians for all customer builds.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Communicated with customers and vendors positively with particular attention to build deadlines and customer satisfaction.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Store Manager
O'Reilly Auto Parts
Howell, Michigan
10.2015 - 09.2017
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising the quality of customer service.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintaining and growing the commercial account relationships to sustain future success towards the company growth plan.
Store Manager
Advance Auto Parts
Howell, Michigan
09.2012 - 09.2015
- Managed store finances through budgeting, expense tracking, and payroll administration to ensure optimal cost control.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained inventory accuracy with daily cycle counts and regular audits to identify and address variances.
Store Manager
Best Buy
Battle Creek, Michigan
06.2004 - 08.2012
- Managed, coached, and supported team members to drive company growth.
- Managed sales associates in a big box retail environment supporting Home Theater, Media, Gaming, Appliances, Digital Imaging and Home Delivery.
- Oversaw customer satisfaction from purchase to product pickup or delivery.
- Maintained store look and feel to enhance the shopping experience for customers.
Education
Parchment High School
Parchment MichigamSkills
- Budget Management
- Inventory Control
- Sales Strategy Development
- Business Development
- Operational Compliance
- Time Management
Timeline
Business Manager
Arrington Performance
10.2025 - Current
General Manager
Alma Tire (Modern Mechanics Auto Repair)
02.2025 - 10.2025
Store Manager
NAPA Auto Parts - Genuine Parts
09.2023 - 01.2025
Business Manager
Arringtom Performance
10.2017 - 09.2023
Store Manager
O'Reilly Auto Parts
10.2015 - 09.2017
Store Manager
Advance Auto Parts
09.2012 - 09.2015
Store Manager
Best Buy
06.2004 - 08.2012
Parchment High School