Charles Davenport
New York,NY
Summary
Dynamic Front of House Manager with proven track record in customer relationship management and service operations. Achieved 100% service operations inspection rating, demonstrating commitment to excellence and food safety compliance.
Overview
12
12
years of professional experience
Work History
Front of House Manager
Botiwalla
Asheville, North Carolina
05.2023 - 01.2026
- Promoted to the management position after earning Employee of the Quarter twice.
- Successfully fulfilled GM duties while upper management was away.
- Helped the restaurant earn a 100% service operations inspection rating shortly after being promoted.
Tea Server
Dobra Tea
Asheville, North Carolina
10.2019 - 10.2022
- Delivered exceptional customer service in a fast-paced tea house environment.
- Collaborated with team members to maintain efficient service flow during busy hours.
- Assisted guests in selecting teas and food pairings based on preferences.
Barista
Flying Goat Coffee
Santa Rosa, California
08.2013 - 08.2018
- Prepared and served high-quality coffee beverages to customers.
- Operated espresso machines and brewing equipment with precision.
- Handled cash transactions and processed payments accurately.
Education
Associate of Science - Environmental Science
Santa Rosa Junior College
Santa Rosa, California, CA06-2013
Associate of Science - Physics
Cabrillo College
Aptos, CA06-2011
Skills
- Customer relationship management
- Team building
- Food safety compliance
- Training and mentoring
- Service operations management
- Point of sale systems
- Conflict resolution
References
- Luke Wertz, GM Botiwalla Asheville (404-414-5136)
Timeline
Front of House Manager
Botiwalla
05.2023 - 01.2026
Tea Server
Dobra Tea
10.2019 - 10.2022
Barista
Flying Goat Coffee
08.2013 - 08.2018
Associate of Science - Environmental Science
Santa Rosa Junior College
Associate of Science - Physics
Cabrillo College