Charles Dean
Ottumwa,IA
Summary
Dynamic Customer Service Manager at DXP Enterprises Inc. with a proven track record in enhancing customer satisfaction and driving sales team performance. Skilled in problem-solving and staff training, I consistently uphold high service standards while leveraging Microsoft Excel for data analysis to optimize branch operations.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
38
38
years of professional experience
Work History
Customer Service Manager
DXP Enterprises Inc.
Ottumwa, IA
05.1988 - Current
Lead sales team, field calls and customers. Process orders, run branch reports. Among various other duties.
Education
High School Diploma -
Ottumwa High School
Ottumwa, IA06.1986
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Training and mentoring
- Decision-making
- Adherence to high customer service standards
- Staff training
- Product knowledge
Timeline
Customer Service Manager
DXP Enterprises Inc.
05.1988 - Current
High School Diploma -
Ottumwa High School