Charles Dillon
Fort Wayne,IN
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
7
7
years of professional experience
Work History
New Home Orientation Specialist
Lancia Homes
Fort Wayne, Indiana
09.2021 - Current
- Coordinated customer service initiatives to enhance client satisfaction.
- Managed project timelines and resources for home construction projects.
- Facilitated communication between clients and contractors during project execution.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Assisted in developing strategies to increase customer satisfaction levels.
- Analyzed customer needs and recommended appropriate products or services.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Roofing Laborer
C.L Schust
Fort Wayne, Indiana
03.2020 - 08.2021
- Assisted in roof installation using various tools and safety equipment.
- Managed materials and supplies for roofing projects, ensuring availability on-site.
- Conducted inspections of roofing materials for quality before installation.
- Cleaned job sites daily to ensure organization and safety compliance.
- Supported experienced roofers by carrying materials and assisting with installations.
- Worked with supervisor and foreman to ensure that work was performed correctly within time constraints.
- Unloaded materials to roof by repetitive lifting or through conveyor operations
- Operated power tools such as drills and saws safely according to manufacturer's instructions.
- Communicated effectively with colleagues regarding progress of work being done onsite.
- Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.
Education
Northrop High School
Fort Wayne, INSkills
- Customer service
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
Additional Information
Please keep my job search confidential and refrain from contacting my current employer.
Timeline
New Home Orientation Specialist
Lancia Homes
09.2021 - Current
Roofing Laborer
C.L Schust
03.2020 - 08.2021
Northrop High School